CT repair in rural Brazil:
No easy trip
Learn about a service technician who drove 1,300 km through the Amazon rainforest to repair a CT scanner. The journey was worth it.
A defective CT system is always an inconvenience, especially during the pandemic. With the indispensable diagnostic device and the service technician 1,300 kilometers away, it could have been a disaster. David Murray, customer services engineer for Siemens Healthineers, took charge of the situation.
Watch the story
Lung diagnosis with a CT scanner.
On the road to Santarém
We make a lot of difference not only to our customers but also to the quality of life in a city, promoting health and care for our customers’ patients.
David Murray, customer service engineer for Siemens Healthineers in Belém, Brazil
Centro de Diagnóstico Por Imagem Tapajós in Santarém.
Overcome challenges
After a two days trip they finally arrived at the hospital in Santarém early in the morning.
Thank you for your commitment and determination to solve our problem. We are back to normal routine at the City Hospital.
Nádia Valéria Berretta Moreira Alves, MD, Administrative Director at the Centro de Diagnóstico Por Imagem Tapajós, Santarém, Brazil
- The statements by Siemens Healthineers customers described herein are based on results that were achieved in the customer’s unique setting. Since there is no “typical” hospital and many variables exist (e.g., hospital size, case mix, level of IT adoption) there can be no guarantee that other customers will achieve the same results.
- The shooting/interview/fotoshooting took place under all necessary health and safety measures according to local Covid-19 regulations.