How health outcomes impact the patient experience
The patient’s voice is becoming increasingly important. More than three quarters of patients consider reputation when choosing a hospital. At the same time, growing out-of-pocket expenditure is fueling consumerism.
For patients, once they are diagnosed and have a clear care pathway, health outcomes are among the factors that matter most.1 “Outcomes” refers to both clinical and patient-reported health status.2 However, without engagement and communication, patient expectations will remain unclarified and therefore difficult to achieve.
By how much do costs rise when an adverse event results in additional days in hospital?
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Insights series – issue 5:
Faster results, quicker care for those who need it, and less anxiety for all patients – the team at the Baylor Clinic, led by Emily Sedgwick, MD, set out to design an improved and more effective patient experience.
This paper examines how Emily Sedgwick achieved these impressive results and offers insights on how others working in comparable treatment pathways can apply similar techniques.
"I slumped to the floor. I found myself unable to respond to my partner’s questions. I was transferred to a hospital where stroke was quickly diagnosed and treated. Since then I have made lifestyle changes to control my risk factors for stroke."4
Avoid adverse events and ensure patient safety.
Involve patients, families, and care staff.