Rethinking service. 
Empowering patient care.Our commitment to your readiness

Maintain reliable performance and safeguard patient data while avoiding disruptions to care. With digital platforms like teamplay Fleet, teamplay Fleet Connect, and PEPconnect, you can stay current with the latest innovations, build clinical confidence, and improve efficiency across your operations.

At the same time, you can protect your systems and sensitive patient information with continuous cybersecurity updates, contributing to seamless operations and optimal outcomes. With services such as ActSafe Cybersecurity, you can improve visibility of cyber threats across your medical devices and have the support you need to take action. 

With cutting-edge technology and proactive security measures, you can focus on delivering high-quality care – confident that your system is cyber-protected and performing optimally.

Minimize disruptions and keep your systems running smoothly with predictive and proactive maintenance powered by Smart Remote Services. Through advanced remote system diagnostics, potential issues can be detected and addressed before they impact operations. 

Leveraging advanced intelligent solutions, like TubeGuard and Remote Magnet Monitoring, we proactively detect and resolve predictable failures, supporting you with maximum equipment usability and performance. 

Supporting optimized equipment availability, these intelligent technologies allow you to focus on what truly matters – delivering reliable, high-quality patient care.

Whether you contact us by phone or online, our global network of certified clinical and technical experts will provide fast, reliable service, using OEM-certified spare parts to enable compliance and longevity.

As an original equipment manufacturer (OEM), we use our global incident management and R&D expertise to quickly diagnose and resolve even the most challenging problems. 

Maintain reliable performance and safeguard patient data while avoiding disruptions to care. With digital platforms like teamplay Fleet, teamplay Fleet Connect, and PEPconnect, you can stay current with the latest innovations, build clinical confidence, and improve efficiency across your operations.

At the same time, you can protect your systems and sensitive patient information with continuous cybersecurity updates, contributing to seamless operations and optimal outcomes. With services such as ActSafe Cybersecurity, you can improve visibility of cyber threats across your medical devices and have the support you need to take action. 

With cutting-edge technology and proactive security measures, you can focus on delivering high-quality care – confident that your system is cyber-protected and performing optimally.

Staffing challenges, rising patient demands, and the need for specialized skills can impact operational efficiency. To help healthcare providers overcome these hurdles, we offer innovative workforce solutions that bridge staffing gaps and enhance productivity – without compromising on quality. 

With FlexForce Tech, you can rely on OEM-trained and certified technologists, who seamlessly integrate into your clinical operations. Whether covering short-term absences or supporting long-term growth, our specialists help maintain consistent performance across your radiology department. You can also create momentum towards your own workforce stabilization and sustainability through permanent assignments within our Workforce Placement Program.

With WeScan, you can benefit from the expert knowledge of our remote MRI technologists to achieve continuous productivity and greater flexibility in patient care. This remote scanning solution enables you to fill staffing gaps and increase utilization of your Siemens Healthineers scanners. 

Support your staff with the resources they need to provide high-quality patient care. Our comprehensive staff development solutions and performance consulting can help your team optimize Siemens Healthineers imaging technology.

Elevate your team's confidence and ensure continuous growth with our dynamic educational support solutions. With Advanced Education Support, empower your team through access to expert virtual trainers, ready to tackle knowledge gaps and complex clinical challenges whenever they arise. In the surgical space, leverage our Advanced Case Support to guide your angiography and interventional imaging staff through complex surgical procedures, ensuring they are prepared for even the most infrequent cases.

Expand clinical and leadership capabilities with our professional development certification program, STEP. With the advanced curriculum offered, your organization can experience measurable results while empowering technologists to take their skills beyond traditional utilization of the equipment.

Develop your staff with FlexForce Coach, a comprehensive embedded solution for staff development and clinical optimization provided by experts with an extensive modality-specific education and hands-on experience. Provide your staff with knowledge and skills development in equipment operations and clinical workflows.

In today‘s fast-evolving technological landscape, continuous learning is essential to stay ahead. To support your team in developing critical skills and mastering the latest technologies, we offer a comprehensive approach that combines flexible learning formats, personalized education pathways, and hands-on simulation training. Our solutions are designed to empower your staff with the knowledge and confidence they need – anytime, anywhere. 

• Flexible learning formats for sustainable growth: Enhance training by using a variety of educational formats through our Hybrid Learning Solutions, designed to flexibly advance competencies with a personalized mix of learning tools.
• Personalized education for lifelong learning: Access a vast library of online education and performance management with PEPconnect, offering pretraining and continuous learning content developed by technical and clinical experts.
• Hands-on skills development with simulations: Increase proficiency in operating medical devices through realistic, simulated training experiences with SmartSimulator, making sure your team is confident and capable in real-world applications.

Staffing challenges, rising patient demands, and the need for specialized skills can impact operational efficiency. To help healthcare providers overcome these hurdles, we offer innovative workforce solutions that bridge staffing gaps and enhance productivity – without compromising on quality. 

With FlexForce Tech, you can rely on OEM-trained and certified technologists, who seamlessly integrate into your clinical operations. Whether covering short-term absences or supporting long-term growth, our specialists help maintain consistent performance across your radiology department. You can also create momentum towards your own workforce stabilization and sustainability through permanent assignments within our Workforce Placement Program.

With WeScan, you can benefit from the expert knowledge of our remote MRI technologists to achieve continuous productivity and greater flexibility in patient care. This remote scanning solution enables you to fill staffing gaps and increase utilization of your Siemens Healthineers scanners. 

Our commitment to sustainability goes beyond equipment care. By 2030, we will provide six million hours in workforce education and training, empowering healthcare professionals with the knowledge and skills they need to deliver exceptional care. Our Hybrid Learning Solutions help improve the skills and learning experiences of healthcare professionals through a mix of in-person, remote, and virtual formats.  
We will help to increase healthcare access by building a qualified and expanded workforce, enabling more patients to receive the care they deserve. 
Through these efforts, we aim to support patients in underserved regions, driving better health outcomes and fostering a more sustainable future for healthcare.

As your innovative service partner, we harness digitalization, data, and AI to enhance efficiency, maximize uptime, and drive higher performance – for you.

Powered by our global innovation ecosystem, collaborations with 90% of leading hospitals⁷, and 25,000+ technical IPRS⁸, we continuously evaluate and integrate emerging technologies to keep your operations secure, efficient, and future-ready.

Secure connectivity, AI, and immersive tools (AR/VR) can improve efficiency by enabling real-time monitoring, predictive issue detection, and precise service. 

Imagine a future where servicing becomes even more efficient and precise. Digital twinning⁹ could create virtual models of your equipment and fleet, based on data from environmental sensors, machine usage, and system conditions. This could enable operation simulations, early detection of deviations, and more data-driven decision-making. 

With AI-powered fleet agents, these insights have the potential to support predictive maintenance, streamline workflows, and simplify planning – helping to reduce downtime and optimize service strategies.

The use of virtual simulators for training demonstrates one of our initial steps toward a future powered by digital twins. SmartSimulator gives your staff the ability to train and practice on a simulated version of a Siemens Healthineers medical device’s software. This digital twin development can help your team reduce ramp-up times for new equipment, features, and workflows by giving them access to train at any time.

Digital platforms play a crucial role in supporting seamless knowledge-sharing, delivering actionable insights, and enabling smooth operations across healthcare environments. To secure your investment and keep your equipment future-ready, Siemens Healthineers offers regular cybersecurity updates that safeguard your systems against evolving threats. Our upgrade programs, such as the Evolve Program, keep your equipment up to date, while providing access to continuous innovations and improvements that enhance performance.

Our vision is a digital-first service delivery, leveraging 30 years of expertise in IT security and a robust Cybersecurity Management System, alongside teamplay Fleet and Smart Remote Services.

Stay ahead by benefitting from the expert knowledge of our remote MRI technologists with WeScan to achieve continuous productivity and greater flexibility in patient care. This remote scanning solution enables you to increase utilization of your Siemens Healthineers scanners.

You can also use 3D Post-Processing* to access qualified, Siemens Healthineers-trained CT and MRI technologists that operate remotely to enhance images with post-manipulation rendering for increased throughput. This can facilitate timely, accurate diagnoses for all patients, improving access to care.

*Currently in limited release

By fostering advanced expertise and boosting operational efficiency, we help healthcare professionals meet the demands of tomorrow. Our Hybrid Learning Solutions enable continuous growth, helping your team remain skilled and adaptable in a rapidly changing environment. Ultimately, these efforts contribute to better healthcare access and improved patient care, paving the way for a sustainable and resilient healthcare future.

Enhance your team’s capabilities with FlexForce Coach — a comprehensive integrated solution for staff development and clinical optimization, delivered by experts with deep modality-specific knowledge and hands-on experience. Equip your staff with the tools they need to improve performance and build proficiency in equipment operation and clinical workflows.

Our goal is to sustain the safe and reliable lifetime of your fleet, providing for optimal performance while conserving valuable resources.
We achieve this through comprehensive ongoing professional equipment support, including our Advanced Education Support and Advanced Case Support educational offerings, enabling your systems to operate efficiently and effectively. With proactive monitoring and predictive maintenance, we help you stay ahead of potential issues, minimizing downtime and maximizing productivity. Additionally, our Remote Services offer seamless software updates and maintenance and the opportunity to resolve issues without waiting for an engineer to arrive onsite.

Our commitment to sustainability goes beyond equipment care. By 2030, we will provide six million hours in workforce education and training, empowering healthcare professionals with the knowledge and skills they need to deliver exceptional care. Our Hybrid Learning Solutions help improve the skills and learning experiences of healthcare professionals through a mix of in-person, remote, and virtual formats.  
We will help to increase healthcare access by building a qualified and expanded workforce, enabling more patients to receive the care they deserve. 
Through these efforts, we aim to support patients in underserved regions, driving better health outcomes and fostering a more sustainable future for healthcare.