Contact Us
General Inquiries
Medical Imaging
| Sales and Product Information | 1-888-826-9702 |
| Service- Siemens Customer Care Center | 1-800-888-7436 |
| Siemens Healthineers Customer Care Center Phone Tree 0.1 MB | |
| Options and Accessories for Installed Systems | 1-888-222-9944 |
| Parts | 1-800-456-9729 |
| Education/Applications Training (includes current education programs, and onsite, clinical, & technical) education training: | 1-888-221-8010 |
| Technical Support | 1-800-888-7436, Option 2 |
| Accounts Payable | 1-866-866-4775, Option 1 |
Laboratory Diagnostics
Siemens Healthcare Diagnostics, Inc
511 Benedict Avenue
Tarrytown, NY 10591-5097
888-588-3916 (For U.S. Only)
Services and Support
For troubleshooting assistance or product complaints, please contact the Technical Solutions Center utilizing the phone numbers listed below.
| Product | Phone Number | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| BN ProSpec® and BN ll Systems | 1-800-664-3822 | ||||||||
| V-Twin®, Viva E®, Viva Jr®, Syva Reagents | 1-800-227-8994 | ||||||||
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| syngo | 1-877-337-9646 |
Point-of-Care Diagnostics
Siemens Healthcare Point of Care Diagnostics
2 Edgewater Drive
Norwood, MA 02062-4637
USA
Blood Gas
| RAPIDPoint® 400 and 500 Series Systems | 877-229-3711 | prompt 12, 2 |
| RAPIDLab® 1200 Blood Gas Systems | 877-229-3711 | prompt 12, 3 |
| RAPIDComm® Data Management System | 877-229-3711 | prompt 12, 4 |
| Real Time Quality Control (RTQC) Program | 877-229-3711 | prompt 12, 6 |
| Other Blood Gas Systems | 877-229-3711 | prompt 12, 7 |
Cardiac
| Stratus® CS Acute Care Systems | 800-405-6473 |
Diabetes & Urinalysis
| CLINITEK Status® Analyzers CLINITEK Advantus® Urine Chemistry Analyzer MULTISTIX PRO® Reagent Strips | 877-229-3711 | prompt 13, 2 |
| CLINITEK Atlas® and CLINITEK Novus® Urine Chemistry Analyzers | 877-229-3711 | prompt 13, 3 |
| CLINITEK® UF and AUWi™ Systems | 877-229-3711 | prompt 13, 4 |
| LIS Interface and WAM Support | 877-229-3711 | prompt 13, 5 |
| DCA™ 2000 and DCA Vantage® Analyzers | 877-229-3711 | prompt 14, 1 |
Ultrasound
| Sales and Product Information | 1-888-826-9702 |
| Options and Accessories for Installed Systems | 1-888-222-9944 |
| Parts | 1-800-456-9729 |
| Accounts Payable | 1-866-866-4775, Option 1 |
Molecular Diagnostics
| Product | Phone Number |
|---|---|
| VERSANT® HCV Genotype 2.0 Assay (LiPA) | 1-877-229-3711 |
| AutoBlot 3000H | |
| Auto-LiPA 48 | |
| LiPA-Scan | |
| Tissue Preparation System | |
| VERSANT® Tissue Preparation Reagents | |
| VERSANT® Sample Preparation 1.0 Reagents | |
| VERSANT® Sample Preparation 1.2 Reagents | |
| VERSANT® kPCR Sample Prep |
Healthcare IT
| syngo Sales and Product Information | |
| syngo Support and Training | 1-800-888-7436 |
Siemens Health Services is now a part of Cerner. For more information, please visit www.cerner.com/cernerhs.
Healthcare Service
| Medical Imaging: New Service Request | 1-800-888-7436, Option 2 |
| Medical Imaging: Existing Service Request | 1-800-888-7436, Option 1 |
| Laboratory Diagnostics: Customer Care Center | 1-800-255-3232 |
| Service Billing Inquiries or Service Purchase Orders | 1-800-888-7436, Option 9 |
Siemens Hearing
Sivantos, Inc.
| Phone: | 732-562-6600 |
| Fax: | 732-562-6683 |
| Toll Free: | 800-766-4500 |
Education & Training
Medical Imaging Customer Training Team:
| Education/Applications (includes current education programs, and onsite, clinical, & technical) Training | 1-888-221-8010, Option 1 |
| Onsite Clinical Education Training | 1-888-221-8010, Option 2 |
| Technical Training (Specific Applications Training) | 1-888-221-8010, Option 3 |
Laboratory and Point-of-Care Diagnostics:
Training and Product Knowledge: 1-800-431-1970
Siemens Health Services is now a part of Cerner. For more information, please visit www.cerner.com/cernerhs.
Technical Support
Medical Imaging: 1-800-888-7436, Option 2
Laboratory and Point-of-Care Diagnostics: 1-877-229-3711
Siemens Health Services is now a part of Cerner. For more information, please visit www.cerner.com/cernerhs.