How can we help you?

Frequently Asked Questions

Who do I contact with a service or support question?

Call our Customer Care Center at 800-888-7436 (SIEM) and follow phone prompts for system service, support, and technical support questions.

Imaging Customers: For immediate self-service, register for teamplay Fleet.

Diagnostics Customers: Contact E-Support through My Digital Lab Assistant found on your Siemens Healthineers Webshop.

How can I order your COVID-19 Rapid Antigen Test?

Visit our CLINITEST website here.

Where can I find my invoice?

Please visit www.SiemensAP.com for all invoice related requests.

For imaging customers, you can request invoice access on teamplay Fleet.

For Diagnostics customers, contact your Accounts Payable representative directly or Customer Service through My Digital Lab Assistant found on your Siemens Healthineers Webshop.

Who can I contact regarding tax-related questions? 

Please send us an email here.

How can I track my purchase order?

For Imaging Products, please contact your local sales representative. If you are unsure who your sales rep is, please fill out the form with your order information.

For Lab Diagnostics & POC Products, tracking orders can be done through the Siemens Healthineers Webshop.

Where do I find your ISO Certificates? 

Send us an email here to request an ISO Certificate.
Please make sure to include the location of the ISO Certificate you need.

Can you help me with my online account?

For Imaging Online Services account assistance, click here to email us.

For Diagnostic Services assistance, contact E-Support through My Digital Lab Assistant found on your Siemens Healthineers Webshop.

How do I access my teamplay Fleet account?

Click here to login or register. 

If you have account questions or difficulties, please email teamplay Fleet support.

How do I access my teamplay digital health platform account?

Visit teamplay to login or register. 

If you have questions about your account, email teamplay support.

Note: teamplay provides clinical data on Dose, Utilization, Protocols, and more. This is different from teamplay Fleet (a self service dashboard for equipment and service data and documents) and teamplay Fleet Connect (key data and documents sent directly to your asset management system).

Where can I find more information on Diagnostic Imaging?

Visit us here to learn more about Diagnostic Imaging.

Where can I find more information on Laboratory Diagnostics?

Visit us here to learn more about Laboratory Diagnostics.

For Laboratory Diagnostics support please call 877-229-3711

Where can I find more information on Point-of-Care?

Visit us here to learn more about Point-of-Care Testing. 

I am a patient looking for information on your Imaging or Laboratory Diagnostics systems. Where can I get more information?

Please consult your physician for more information.