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Siemens Healthineers Technologist Education Program (STEP)

In a recent global study1, 90% of CEOs and Healthcare Executives with more advanced staff training programs recognized benefits of improved engagement, innovation, productivity and a better ability to attract and retain talent. With Siemens Healthineers Technologist Education Program (STEP), your staff can enhance their skills to become: Future Leaders: internal mentor, trainer, communicator and relationship-builder with sensitivity to patient care and continuous quality improvement traits Technical Experts: with patients/protocols/equipment, advanced and new procedures, post-processing with Radiologists, syngo and process improvement (throughput, workflow, staffing, utilization)

    Voice of the Customer:

    Key characteristics of a highly skilled technologist

    Interpersonal skills and Critical thinking

    Interpersonal & Critical Thinking Skills

    • Internal mentor & trainer
    • Communicator & relationship-builder
    • Future leader
    • Sensitivity with patients
    • Continuous quality improvement traits

    Technical skills
    Technical Skills
    • Patients / protocols / equipment
    • Advanced & new procedures
    • Post-processing with Radiologists
    • syngo
    • Process improvement (throughput, workflow, staffing, utilization)

    Measuring Success:

    STEP focuses on the customer’s key outcomes

    Employee satisfaction & retention

    Employee satisfaction & retention

    • Customer employee engagement survey
    • Employee retention data
    • Empowerment
    Service lines

    Service lines

    • New protocols & procedures
    • Increased revenue & reimbursement
    • Protocols standardized, optimized & implemented

    Image quality Dose Accuracy

    Image Quality, Dose, Accuracy

    • MD comments
    • % dose reduction
    • Error correction
    • Rescan reduction

    1. Orientation

      • Group class (non modality specific) 

      Critical Thinking & Interpersonal Skills

      • Communication & listening
      • Managing conflict
      • Emotional intelligence
      • Professionalism
      • Fundamentals of effective facilitation & teaching
      • Handling upheaval & change
      • Time management
      • Continuous quality improvement
    2. Modality-specific training


      • Virtual instructor-led training
      • Web-based training: PEPconnect / PEPconnections

      Classroom training (Cary NC):

      • 2 wks Level 1 Applications Essentials (workflow optimization, post-processing, protocols, physics)
      • 2 wks Level 2 Applications Essentials (troubleshooting, image quality, -ologies)​
        • Agenda will vary by modality​

    3. Capstone CQI project development

      Onsite shadow visit

    4. Innovations attendance

      • Attendance at Innovations for Imaging symposium
      • Recognition from fellow clinical peers and leaders


      • Capstone CQI report-out
      • Virtual graduation ceremony
    5. Post-graduation
      • 3month virtual mentoring support


      • Access to new WBT’s released within 12mos of program completion