Smart Remote Services
Minimize patient impact and increase system uptime with remote diagnostics and system analysis

Smart Remote Services
Smart Remote Services
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Thanks to Smart Remote Services (SRS), services that formerly required on-site visits are now available via an online connection. Smart Remote Services (SRS) is our powerful infrastructure combining high-tech medical engineering with the most modern information technology available.

With SRS, you can take full advantage of your system´s potential. You can, for example, example, have your equipoment proactively monitored.. This service can detect parameter deviations before problems occur, safeguard your medical equipment against software attacks and help you improve your equipment utilization and speed up your daily operations.

By securely connecting with us, you can receive:

  • Fast, comprehensive technical support in daily operations
  • Context-specific interaction and application support in real-time
  • Application and equipment knowledge and insights
  • Continuous real-time monitoring of software and hardware parameters

Features & Benefits

Services powered by Smart Remote Services


Technical Specifications

Technical Specifications

Security Concept

Smart Remote Services (SRS) is designed to maintain a high level of patient data confidentiality and integrity, while at the same time upholding availability. SRS employs sophisticated authentication and authorization procedures, state-of-the-art encryption technologies and logging routines, together with strictly enforced organizational measures that ensure optimal patient data security and access protection.

Technical requirements

We highly recommend a VPN broadband connection, which offers the following advantages:

  • Highest possible level of security
  • Best data transfer quality and availability
  • Access to all SRS-based services


  • VPN endpoint (the access must be compatible with VPN technology)
  • Permanent Internet connection
  • Static IP address1

1With a Siemens Healthineers delivered SRS Router, dynamic IP addresses can also be used.


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