Explore this case study about the reorganization of administrative and medical processes through our Value Partnership with Klinik Dr. Hancken. Learn about the various challenges encountered by the healthcare provider in Germany and find out how partnering with Siemens Healthineers helped them overcome these hurdles.
Klinik Dr. Hancken is a family business that applies the latest imaging technology for specialized and quality oriented patient care to eight different locations. It is one of the leading northern German institutes for radiology diagnostics and therapy.
The hospital encountered the challenge of upholding high-quality patient care across multiple locations while optimizing clinical and administrative processes. Simultaneously, they aimed to ensure staff engagement and loyalty to sustain long-term success during expansion efforts. Klinik Dr. Hancken partnered with Siemens Healthineers Consulting to address these challenges. Together, they conducted a value stream analysis to establish strategic and operational transformation priorities. Leveraging these insights, a change strategy was devised and organizational development efforts were initiated.
Main results
- Centralization of patient and referral services including cross-location scheduling and reporting.1
- Standardization and simplification of processes to increase effiency.1
- Development of improvement measures by the methodological expertise of Siemens Healthineers.1
