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Technical Advocate PartnershipUnlocking operational efficiencies
Overview

How the Partnership works
- A technical session will be provided to your onsite engineering team by our UK experts, to build knowledge of equipment and integrate into our processes.
- Direct access to technical support is provided, giving you engineering expertise for remote guidance.
- Our suite of digital tools is deployed to simplify your processes.
Key Benefits

Technical Advocate Partnership benefits
- Upskill staff – increase motivation and retention
- Immediate onsite response and support
- Keep systems operating in optimal condition
- Minimise rework and administration time
Reduces system downtime
First Steps

Introduction
As a first step, please get in touch with your Customer Service Account Manager or Partner or send us an email.
customercare.gb@siemens-healthineers.com
An introduction can then be set up to meet key operational staff from our Customer Care Centre and gain a technical overview of equipment. This will be followed by awareness training.
Customer Partnerships
University Hospitals of Bristol & Weston NHS Foundation Trust
* Based on data for Bristol systems, working Mon-Fri 8am-8pm, assumes 4 hours additional downtime waiting for an onsite engineer.
Results seen with the year
• Minimised helium loss
• A mitigated heightened risk of a magnet quench
• Removed delays of waiting for an onsite investigation visit from a Siemens Healthineers engineer, with MR remote fix rate improving from 45% to 60%*
• Allowed spare parts to be ordered without delay; 150+ smart-locker spare-part deliveries enabling immediate engineering work, including 6 urgent same-day deliveries*

The team at UHBW
A Technical Advocate Partnership with UHBW
University Hospitals of Bristol & Weston NHS Foundation Trust is a major NHS Trust, serving a core population of over 500,000 people across Bristol and Weston-Super-Mare, delivering services across 10 sites.

Magnetom Skyra (MRI Scanner)
Benefits seen with the TAP with other services and support
• 10% of repairs made without the need of an onsite engineer on MR scanners
• Up to 22 working days per year saved in administration process efficiency
• Upskilled Trust engineers through delivery of technical awareness training
* Based on data for Bristol systems, working Mon-Fri 8am-8pm, assumes 4 hours additional downtime waiting for an onsite engineer.
Results seen with the year
• Minimised helium loss
• A mitigated heightened risk of a magnet quench
• Removed delays of waiting for an onsite investigation visit from a Siemens Healthineers engineer, with MR remote fix rate improving from 45% to 60%*
• Allowed spare parts to be ordered without delay; 150+ smart-locker spare-part deliveries enabling immediate engineering work, including 6 urgent same-day deliveries*

The team at UHBW
A Technical Advocate Partnership with UHBW
University Hospitals of Bristol & Weston NHS Foundation Trust is a major NHS Trust, serving a core population of over 500,000 people across Bristol and Weston-Super-Mare, delivering services across 10 sites.

Magnetom Skyra (MRI Scanner)
Benefits seen with the TAP with other services and support
• 10% of repairs made without the need of an onsite engineer on MR scanners
• Up to 22 working days per year saved in administration process efficiency
• Upskilled Trust engineers through delivery of technical awareness training
* Based on data for Bristol systems, working Mon-Fri 8am-8pm, assumes 4 hours additional downtime waiting for an onsite engineer.
Results seen with the year
• Minimised helium loss
• A mitigated heightened risk of a magnet quench
• Removed delays of waiting for an onsite investigation visit from a Siemens Healthineers engineer, with MR remote fix rate improving from 45% to 60%*
• Allowed spare parts to be ordered without delay; 150+ smart-locker spare-part deliveries enabling immediate engineering work, including 6 urgent same-day deliveries*



