Technical Advocate PartnershipUnlocking operational efficiencies
A Technical Advocate Partnership enables us to partner with your onsite engineering team, to accelerate operations and resolve issues more efficiently. Working with your engineering teams, we can together create quicker and smoother resolutions, saving system downtime.
Overview
How the Partnership works
- A technical session will be provided to your onsite engineering team by our UK technical experts, to build knowledge of equipment and integrate into our processes.
- Direct access to technical support is provided, giving you engineering expertise for remote guidance.
- Deployment of our suite of digital tools to simplify your processes.
TAP Benefits
Key benefits
- Upskill staff – increase motivation and retention
- Immediate onsite response and support
- Keep systems operating in optimal condition
- Minimise rework and administration time
Reduces system downtime
First Steps
Introduction
As a first step, please get in touch with your Customer Service Account Manager or Partner or email us on example@sharedcs.inbox.co.uk.
An introduction can then be set up to meet key operational staff from our Customer Care Centre and gain a technical overview of equipment. This will be followed by awareness training.
Customer Partnerships
Spotlight on University Hospitals of Bristol & Weston NHS Foundation Trust
The team at UHBW
A Technical Advocate Partnership with UHBW
University Hospitals of Bristol & Weston NHS Foundation Trust is a major NHS Trust, serving a core population of over 500,000 people across Bristol and Weston-Super-Mare, delivering services across 10 sites.
A Technical Advocate Partnership can significantly increase system uptime and reduce onsite engineer visits by 15%
Based on analysis of a typical NHS Trust. Projected reduction of onsite visits.
