This case study explores a multitude of techniques to help relieve the stress and anxiety caused or increased by the COVID-19 pandemic. It consisted of an eight-session online training in which participants are divided into five to six-person small groups to allow for closer interactions real-time and relatability within the groups.
Key achievements from this case study:
- Development of individuals’ resilience to cope with challenging times
- Fostering active listening between healthcare professionals internationally
- Support healthcare professionals to deliver high-value care even during crisis
By improving healthcare professionals’ techniques for self-care and mental health via supportive resilience trainings, healthcare organizations fortify their longevity and endurance in today’s high-stress reality while promoting caregivers’ well-being and engagement. Find out more about resilience training.
This case study provides ideas and practical solutions on 'Achieving operational excellence'

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