Business Continuity Management

Siemens Healthineers recognise customers depend on its products and services to enable them to meet their commitments to deliver clinical care to patients. Accordingly it maintains a robust business continuity management system, which is subject to continual improvement, to ensure the availability of those products and services critical to customer operations. 

Business Continuity Management

This is achieved by means of:  

  • A management structure within which business continuity management responsibilities are clearly defined
  • Clear communications channels with all stakeholders and participants in its business continuity arrangements
  • Procedures for understanding risk, and taking action to ensure all residual risks, after mitigation, are classified as medium or lower, according to its Enterprise Risk Management matrix
  • Establishing contingency plans and managing disruptions to ensure critical products and services are maintained
  • Flexible working policies to minimise critical operational dependencies wherever possible
  • An appropriate organisation to plan, implement, monitor, measure and review the effectiveness of these arrangements

The first objective of a Business Continuity Management system is to avoid the occurrence of events which impact our ability to provide continuity of service to our customers. Within Siemens Healthineers we have been very successful in this respect and have had very few occasions on which we have had to call our emergency response processes into action.

We constantly monitor risks and on a number of occasions including periods of heightened concern regarding pandemic flu outbreaks and potential fuel shortages we monitored the situation closely but were not required to invoke emergency procedures.

In recent years we have had to trigger our emergency procedures on three occasions to deal with the closure of UK airspace which disrupted our normal parts supply chain, to maintain service to customers whilst our Frimley Head Office was closed for a period due to snow and of course during the COVID pandemic. In all cases our emergency procedures worked effectively and we maintained critical service to all our customers with minimum disruption to our business operation.