Human-factor engineering in hospitals; best practice example Jefferson Health, Insights Series issue 50

Prioritizing a human-centered workplace at the intersection of healthcare and technologyHow Jefferson Health built a strategy to support its workforce, reduce burnout and improve the patient experience
Insights Series - Issue 50

Article authors: Joanne Grau and André Steinbuss | Reading time: 4 minutes

Explore strategies implemented by Jefferson Health to create a human-centered workplace, cope with workforce shortages, and reduce staff burnout.

As advancements in medical technology move the industry forward, it creates opportunities for healthcare providers to improve patient care and deliver a superior experience. However, complex equipment and processes are not always designed with the user in mind, sometimes leading to operational inefficiency, reduced productivity and outcomes impacted by errors. 

Recognizing this, Jefferson Health, a multistate 17-hospital health system centered in Philadelphia, set out to design a more human-centered workplace. Making adjustments helped them optimize their workflows, enhance safety and improve outcomes while prioritizing the well-being of their workforce. 

  • Shift the mindset: Instead of attempting to change human behavior, modify equipment, systems and processes to support a seamless user experience.
  • Smart application of data-driven insights can help augment caregiver decision-making.
  • Encouraging open, honest feedback and communication of risks can create a culture of learning within an organization.
  • A human-centered approach can lead to:
    • Better synergy between humans and technology
    • Higher-value care
    • A sustainable and supportive work environment
Insights series issue 50 cover

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This thought leadership paper is part of the Siemens Healthineers Insights Series. It provides ideas and practical solutions on "Achieving operational excellence". For more Insights, please visit

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