Healthcare providers face a variety of challenges, such as managing costs and productizing in-house capacities while reducing onsite response times for service incidents. A lack of ability to control the equipment status in-house makes it difficult for them to stay confident during clinical procedures. Their in-house engineering departments seek to stay on top of these events, while maintaining a high level of quality and efficiency. Furthermore, they seek to offer an attractive workplace to their engineers.
Shared Services Plans are service agreements where you partner with us in managing the technical service activities for your fleet. We educate your in-house engineers and support them with different onsite and remote support concepts – without compromising service quality.
We support you with our know-how and provide you with OEM service parts designed specifically for your systems. As a result, we match fast onsite response times with OEM service support.
Features & Benefits
Choose between Shared Services BASIC, ADVANCED, and EXPERT, and tailor our wide variety of services exactly to your needs:
With our Shared Services Plans, you are able to
- Keep control of the equipment status: perform defined service activities yourself, while we remain your trusted partner to cover the full range of your service needs
- Resolve technical issues and educate your workforce: with a flexible sharing model for service tasks, we train your staff in technical aspects so they can execute defined services
- With the Shared Services Plans, we partner up to educate your staff in technical aspects so they can perform different levels of onsite service activities by themselves – supported by our experts and designed to jointly optimize uptime
Learn more about Shared Services Plans by downloading our digital flyer.
1Guardian deliverables vary by device and are not applicable to all Siemens Healthineers equipment. Ask a local Customer Service representative for advice.
2Subscription required. Availability of subscription depends on country.
3Prerequisites: stable SRS connection with adequate bandwidth.
4In-house engineer trained together with our service engineers; Certification is optional.
The products/features and/or service offerings (here mentioned) are not commercially available in all countries and/or for all modalities. If the services are not marketed in countries due to regulatory or other reasons, the service offering cannot be guaranteed. Please contact your local Siemens Healthineers organization for further details.