Partner up for an excellent experience and seamless operations

To excel in your daily operations, you need a service partner to rely on. In order to be an innovation leader, achieve great financial results, benefit from an excellent reputation and implement highly efficient operations, you need to outperform in all these dimensions – ​ and so does your service partner.

A good service partner can make the difference, so that you feel at ease about all angles of your operations. It is all about this worry-free feeling of having the right partner by your side so that you can achieve your goals.

However, have you ever thought about what qualifies the perfect service partner?

Siemens Healthineers Customer Services is the partner by your side

At Siemens Healthineers Customer Services, our goal is to help you succeed every day. Our strong foundation provides you with the right ingredients to support you transforming the way you deliver care to your patients. 

8 ingredients that make us the service provider of choice:
A global footprint

A global footprint

Our global footprint is the enabler for consistent high-quality services – which we can scale to your needs

Conseil et suivi technique

A committed team of experts

We are always on and always in touch to give you confidence and help you overcome obstacles in your daily routine with our motivated workforce

A seamless incident management process

A seamless incident management process

Our incident management process quickly solves errors and identifies sustainable solutions for larger challenges

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A unique education program

Our training program has a long tradition and teaches our experts to know your fleet and clinical workflows inside out

A lifetime of excellent service experiences – designed for you

Depending on your role in your institution, there are different service touchpoints during your equipment’s lifetime. It makes your life easier, knowing that we got the right solution for you and that we will go the extra mile in order to let you focus on your daily business. 

Learn about the different touchpoints that we have during your system’s lifecycle.
See what a positive experience should look like for you and your team.
Find out what digital channels play an important role in our touchpoints with you.
Head of Radiology

Head of Radiology

When partnering with us you don‘t need to worry about any surprises like unexpected incidents, because we handle it as our utmost priority.
Find out how our unique foundation and digital channels make each of our touchpoints a unique service experience.


Head of Clinical Engineering

Head of Clinical Engineering

When partnering with us you don‘t need to worry about lost minutes through incidents, because we follow-up thoroughly and if possible, remotely.
Find out how our unique foundation and digital channels make each of our touchpoints a unique service experience.

Radiographer

Radiographer

When partnering with us you don‘t need to worry about outdated knowledge and clinical innovations, because we support you with trainings and continuous education.
Find out how our unique foundation and digital channels make each of our touchpoints a unique service experience.
IT Administrator

IT administrator

When partnering with us you don‘t need to worry about cyberattacks and IT standards, because we secure your equipment.
Find out how our unique foundation and digital channels make each of our touchpoints a unique service experience.

Siemens Healthineers is your partner, devoted in helping you outperform in your innovative, financial, and operational targets. With our focus on an outstanding service experience, we help you to achieve your goals.

Are you ready for an excellent service experience?