Improving patient experience
Overview
Today, the patient journey is still in its infancy. But patients increasingly choose healthcare providers who can respond to their needs.
Improving patient experience is about improving the sum of all interactions that influence patient perceptions across the continuum of care. This starts with engaging people before they become patients and it continues with the diagnostic and therapeutic experience in a care setting. Ultimately what matters to patients are treatment outcomes that lead to higher-quality of life.
Patients stay loyal to health systems that create excellent experiences.
“Patient experience is the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care.” Jason Wolf, President and founder of The Beryl Institute and the Founding Editor of the Patient Experience Journal (PXJ)
What can be done? 4 areas to improve patient experience:
Key document
Improving the Patient Experience: A Four Part-Approach to Delivering the Care Patients Want and Need
The increasingly competitive healthcare market is facing the problem of balancing the need to deliver good clinical outcomes with demands for patient satisfaction.
We explored the approaches of leading healthcare organizations and created a four-part patient experience improvement strategy, which explains how to deliver the care patients want and need.
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