Smart Remote Services Your smart connection to digital services
Connect your medical equipment to our experts, who provide you with proactive and interactive services via Smart Remote Services – our fast, secure, and powerful data link:
receive remote support from our application experts when you need it
easily keep your systems up to date with remote software updates
increase system uptime with real-time remote system monitoring
Benefits
SRS opens access to a wealth of service options, ranging from technical and clinical application support to education and proactive monitoring.
SRS is the secure foundation that keeps both your clinical teams and imaging systems connected, supported, and protected. It combines advanced authentication and authorization mechanisms, state-of-the-art encryption technologies, comprehensive logging, and strict organizational safeguards to help enhance patient data security and controlled access. Designed with both technical requirements and regulatory expectations in mind, SRS supports compliance with applicable standards and guidelines across the U.S., Europe, and Japan.
Connect your clinical staff with our application experts in real time for immediate, secure support directly at the system. This helps improve the utilization of clinical applications and keeps daily operations running efficiently. In addition, remote hands-on training on specific applications and features helps strengthen staff competencies, increase productivity, and support long-term employee satisfaction and retention.
Advanced remote troubleshooting tools enable rapid error identification, diagnosis, and system repair. Speeding up response times, they also contribute to greater system stability, reliability, and continuity. In addition, real-time system monitoring and proactive services help detect and address potential issues before they affect performance. Continuous analysis of system status, combined with timely hardware and software updates, helps maximize uptime and reduce the impact of repair events.
Regular remote software updates and upgrades let your systems continuously benefit from the latest innovations and improvements. This helps protect your investment, strengthens cybersecurity defenses against evolving threats, and supports reliable equipment performance throughout the system lifecycle.
SRS is the secure foundation that keeps both your clinical teams and imaging systems connected, supported, and protected. It combines advanced authentication and authorization mechanisms, state-of-the-art encryption technologies, comprehensive logging, and strict organizational safeguards to help enhance patient data security and controlled access. Designed with both technical requirements and regulatory expectations in mind, SRS supports compliance with applicable standards and guidelines across the U.S., Europe, and Japan.
Evidence
Real voices, real experiences. Find out what your peers say about SRS. Get inspired and discover what’s possible for you.
“The support we receive through SRS provides us with a fast and personalized answer to questions or issues […]. By having remote access to our server, the syngo supporters (Remote Support Engineers) are really efficient, and can access our workstations, take the control, in order to guide us step by step, for every demand that we have, so we never feel abandoned.”
Solutions
SRS provides the secure connection that powers our digital services – helping keep your equipment performing, your staff supported, and your operations running smoothly. Discover two highlights: our Siemens Healthineers Academy for enhanced learning and education and teamplay Fleet for complete fleet management.
Siemens Healthineers Academy
Siemens Healthineers Academy is the foundation of the education experience we are offering. It provides personalized online education for healthcare professionals – designed to increase your competency, efficiency, and productivity.
teamplay Fleet
teamplay Fleet is our Fleet Management App. With its broad range of features, it helps you optimize your asset performance while keeping your equipment cybersecure and allowing you to make sound decisions about the future of your fleet.
Get in touch with us
Found the right service offering? Thinking about combining options? Or still weighing up your choices? Your local Siemens Healthineers Sales Representative is ready with clear answers, smart recommendations – and a tailored offering built for you.