At a leading hospital in Lucerne, Switzerland, radiology specialists are virtually connected with technologists and patients within a network of affiliated hospitals. Thanks to the new software for remote scanning assistance, knowledge transfer is fast, easy, and cost-effective. An additional benefit is that patients have a shorter waiting time for their scan appointments – which has turned out to be especially useful in these times of the COVID-19 pandemic.

In this Innovation Talk, Dr. Christina Triantafyllou looks at patient experience during the pandemic from three different angles: patient perspective, the view of medical personnel, and the role of digital technology in healthcare.