Smart Remote ServicesYour secure connection to support in digitalizing healthcare

The SRS connection gives you access to our wealth of Remote Services which enable you to

• Optimize diagnostic and clinical outcomes – through context-specific interaction and immediate remote application support
• Enhance performance and functionalities – through regular remote software updates enabling your system to be up to date
• Maximize system uptime – through real-time remote system monitoring and the proactive scheduling of service events

Smart Remote Services (SRS) is designed to maintain a high level of patient data confidentiality and integrity, while at the same time upholding their availability. SRS employs sophisticated authentication and authorization procedures, state-of-the-art encryption technologies and logging routines, and strictly enforced organizational measures that ensure optimal patient data security and access protection. We thereby offer you a solution that takes into account both the technical feasibility as well as the regulatory guidelines in the U.S., Europe, and Japan.

We highly recommend a VPN broadband connection, which offers the following advantages:

• High level of security
• High data transfer quality and availability
• Access to a broad range of Remote Services¹
  

“The support we receive through Smart Remote Services provides us a fast and personalized answer to questions or issues that we sometimes face. By having remote access to our server, the syngo supporters are really efficient, and can access our workstations, take the control, in order to guide us step by step, for every demand that we have, so we never feel abandoned.”

_{Jeremy Brachet, MRI Technician, IRM Lyon Nord, Lyon, France}