Deliver outcomes that matter to patients
Overview
The patient’s voice is becoming increasingly important. More than three quarters of patients consider reputation when choosing a hospital. At the same time, growing out-of-pocket expenditure is fueling consumerism.
For patients, once they are diagnosed and have a clear care pathway, health outcomes are among the factors that matter most.1 “Outcomes” refers to both clinical and patient-reported health status.2 However, without engagement and communication, patient expectations will remain unclarified and therefore difficult to achieve.
By how much do costs rise when an adverse event results in additional days in hospital?
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Patient Experience Journal, Vol. 3. Issue 1, Patient experience: Driving outcomes at the heart of healthcare J. A. Wolf CPXP, PhD
International Consortium for Health Outcomes Measurement (ICHOM): medscape.com/viewarticle/813443 (viewed latest on June, 12th, 2019)
The BMJ, Adverse events in British hospitals: preliminary retrospective record review: bmj.com/content/322/7285/517, using an average yearly exchange rate 2001 of GBP/USD of 1.4947, (viewed latest on August, 14th, 2019)
Reducing the fear and anxiety associated with breast cancer screening
Insights series – issue 5:
Faster results, quicker care for those who need it, and less anxiety for all patients – the team at the Baylor Clinic, led by Emily Sedgwick, MD, set out to design an improved and more effective patient experience.
This paper examines how Emily Sedgwick delivered outcomes that matter to patients through a better diagnostic experience in breast care.
Solution
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