Isabel Nieto Alvarez talks about the changes in patients’ real-world experiences, expectations, and how feedback is crucial for a human centred, holistic and data driven future of the patient experience.
Christina Triantafyllou covers a range of topics in her talk about what defines the patient experience and how disruptive COVID-19 was on the system, the healthcare workers and patients alike. And where we go from here.
Read the report:
What has real impact on patient experience, and what doesn’t?
The Beryl Institute – headed by Jason A. Wolf – and Siemens Healthineers conducted a study to identify the factors that have the greatest influence on a patient’s healthcare experience.
The results are summarized in a scorecard showing the most influential factors along the patient journey. This scorecard can be used to gauge system-wide patient experience efforts, and to identify gaps and areas for improvement.
Expert voices on ‘Improving the patient experience’
“Patient experience is the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care.”