Today, the patient journey is still in its infancy. Proactive patients increasingly choose healthcare providers who can respond to their needs.
Improving patient experience is about improving the sum of all interactions that influence patient perceptions across the continuum of care. This starts with engaging people before they become patients and continues with the diagnostic and therapeutic experience in a care setting. Ultimately, what matters to patients are treatment outcomes that lead to a higher quality of life. Patients tend to stay loyal to health systems that create excellent experiences and deliver positive results.
“Patient experience is the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care.”
What can be done? 4 areas to improve patient experience:
The increasingly competitive healthcare market is facing the problem of balancing the need to deliver good clinical outcomes with demands for patient satisfaction.
We explored the approaches of leading healthcare organizations and created a four-part strategy to improve patient experience by delivering the care they want and need.
Key factors to optimize the diagnostic experience
Sharing the results of an survey with The Beryl Institute this paper describes why optimizing the diagnostic experience is a priority for healthcare leaders.
Strengthening patient trust: a priority for healthcare sustainability
Discussing different challenges during and after the pandemic this paper shares recommendations for strengthening patient trust.
Patient experience in the times of COVID-19
In this Innovation Talk, Dr. Christina Triantafyllou looks at patient experience during the pandemic from three different angles: patient perspective, the view of medical personnel, and the role of digital technology in healthcare.
Bringing innovation to the patient pathway