Studies have shown that organizations with higher digital maturity are almost three times more likely to see above average annual revenue growth and net profit margins than lower-maturity organizations.1 With that in mind, ECG Management Consultants, a leading U.S.-based healthcare consulting company, designed a Healthcare Digital Maturity framework to specifically help healthcare organizations assess how digitally mature they are today, in order to discover opportunities for growth tomorrow. The goal of this paper is to provide healthcare leaders with the current state of digital innovation in healthcare, including checklists to self-assess their digital maturity, and draw from examples of leading healthcare organizations.
The ECG digital maturity framework covers the following four strategically critical areas:
- Organizational data capabilities
- Optimized internal business operations
- Seamless patient care experience
- Personalized medicine
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