Smart Remote Services

Smart Remote Services

Your smart connection to digital services

Smart Remote Services (SRS) is a fast, secured, and powerful data link connecting your medical equipment to service experts. With data transfer via SRS, the performance and condition of your equipment can be monitored in real time. In addition, you benefit from a broad range of proactive and interactive services enabled by SRS—including fast error identification, remote repair and software updates, preventive maintenance, as well as technical and clinical collaboration services. By connecting your equipment to SRS, you enjoy the advantage of fast, convenient, and secure Remote Services to keep your operations up and running.

Features & Benefits

The SRS connection gives you access to our wealth of Remote Services which enable you to:

Optimize diagnostic and clinical outcomes

improve diagnostic and clinical outcomes

through context-specific interaction and immediate Remote Application Support;

Enhance performance and functionalities

enhance performance and functionalities

through regular Remote Software Updates, keeping your system up to date at all times;

Maximize system uptime

increase system uptime

through real-time remote system monitoring and the proactive scheduling of service events.

Services powered by Smart Remote Services

Graphic displaying remote technical support

Remote Technical Support

comprises remote error identification, diagnosis, and repair, whereby our remote experts use advanced software troubleshooting tools to remotely restore your operations.

Graphic displaying remote application support

Remote Application Support

comprises remote error identification and real-time interaction between application experts from Siemens Healthineers and your clinical staff to provide guidance and restore your system operations.

Graphic displaying Remote Software Updates & Upgrades

Remote Software Updates & Upgrades1

are the regular remote software updates and upgrades to improve system performance and enhance equipment reliability and functionality.

Technical Specification

Smart Remote Services (SRS) is designed to maintain a high level of patient data confidentiality and integrity, while at the same time sustaining their availability. SRS employs sophisticated authentication and authorization procedures, up-to-date encryption technologies and logging routines, and strictly enforced organizational measures that support optimal patient data security and access protection. We thereby offer you a solution that takes into account both the technical feasibility and the regulatory guidelines in the U.S., Europe, and Japan.

We highly recommend a VPN broadband connection, which offers the following advantages:

  • High level of security
  • High data transfer quality and availability
  • Access to a broad range of Remote Services


Customer Story

<p>Jeremy Brachet</p>

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