Lab ConsultingSiemens Healthineers Services for Labs

Siemens Healthineers’ consultants have unrivalled worldwide experience in automation and workflow optimization. Bringing together that expertise and best practices from other labs and even other industries facing similar challenges, our consultants uncover ways to improve the lab’s performance – from the time an order enters the lab to when the results are released.

Pre-sales Consultation

Siemens Healthineers can offer your lab pre-sale consulting services at the onset of a lab re-organization project. We work side-by-side with you to:

  • Understand your lab’s current processes
  • Develop Lean customized concept designs
  • Identify workflow improvement opportunities
  • Simulate the impact of any proposed solution

Process and Operation Mapping
Our Lab Consulting team is dedicated to on-site, data driven consultative services. During pre-sales engagements, current processes are mapped to identify and remove non value added tasks, ensuring that staff time is saved, waiting times are removed, workflow is simplified, and quality is improved.

Process and Workload Simulation
With our data analytics and simulation tools, we can analyze your unique laboratory performance and accurately predict future state workload, workflow, automation and instrument capacity and utilization, and turnaround times. Moreover, our tools possess the flexibility for scenario modelling so you can compare options and quantify the benefits of proposed solutions.

Layout Design and Visualization
We utilize two- and three-dimensional renderings to provide detail floor plans and walk-through simulations that account for your unique space requirements, lean workflow considerations, and operational efficiency needs.

Staff Reallocation and Scheduling
HCS can also recommend staffing schedules that factor in you lab’s workload, peak volume hours, and level of automation, so you can allocate tasks accordingly and avoid under-utilized talent.

Return-on-Investment (ROI) Calculator
In order for you to accurately measure the sustainability of an investment, we also offer an ROI calculator. The calculator enables you to compare options and to assess the value of an investment over time, whether it’s a complex laboratory solution or a single automation track module.

Transition Management

Transition Management

Transition Management is the support that our Lab Consulting team provides you prior to and during the implementation of a Siemens Healthineers large automation solution.

Our consultants work with you and our implementation teams to ensure that:

  • All the workflow considerations used in the Pre-sales simulations are carried forward through the installation.
  • Workflow processes are fit for purpose and are aligned to produce the optimal benefit from a new solution.
  • Your lab is prepared for change during installation.
  • Workflow processes are well defined for each phase of the installation.

Siemens Healthineers can provide customers with a customized change plan that includes:

  • A change management guide (personnel)
  • Step-by-step instructions
  • “How-To” tools
  • Facilitation support
  • Progress and result tracking

Continuous Improvement


To ensure continuous improvement, our consultants will arrange proactive Healthcheck engagements throughout a solution’s lifecycle. We combine systematic data review and on-site observations to measure current performance against the original KPIs defined at the start of a project. Target achievements are documented and further opportunities for improvement are identified.

Continuous KPI evaluation includes:

  • Targeted turnaround times (TAT)
  • Labor efficiencies
  • Workflow efficiencies
  • Growth potential

Rapid Lean Improvement

In addition to the continuous monitoring of the diagnostic equipment in your lab, we also offer Rapid Lean Improvement plans. These are focused action plans that target specific process areas in your lab. Using Lean principles such as 5S, Kanban, and Kaizen, we work to identify and remove inefficiencies that decrease productivity (waiting times, extra motion, error sources, transportation, inventory, over production, and non-utilized talent).