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Hospital Cruz Vermelha, Portugal

Digitalizing Service Operations — Without Losing the Human Touch

Digitalization with a Human Touch

Hospital Cruz Vermelha in Portugal has taken a major step in digital transformation by managing its fleet, resources and Imaging service processes with teamplay Fleet — thereby elevating patient and staff experiences to the next level. While transitioning from traditional methods to digital workflows can raise concerns about losing personal connections, the hospital’s experience demonstrates that digitalization can enhance productivity, operational performance, and resource management — without losing the human touch.

Regina Rosa, Imaging Service Technical Coordinator, and Pedro Silva, Radiology Technologist, share their insights on how teamplay Fleet supports this transition from on-site to online, making tasks more efficient and ensuring a well-managed workload.

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Our solution

teamplay Fleet is the Fleet Management App for your Siemens Healthineers equipment. It offers 24/7 self-service access to fleet data, service activity, contracts, documents, and more — empowering you to:

  • Prevent downtime and keep equipment running with better maintenance planning.
  • Avoid scheduling conflicts with transparent insights into planned equipment availability.
  • Enhance resource efficiency with comprehensive insights, accessible in one intuitive and convenient portal.

Curious to hear first-hand experiences?

Located in Lisbon, Portugal, Hospital Cruz Vermelha is a private healthcare facility founded in 1965. It has earned a strong reputation for excellence in medical and surgical care, with a distinguished legacy in cardiac surgery. Its dedicated team of outstanding healthcare professionals ensures the highest standards of patient care.

Enjoy listening to Regina Rosa, Imaging Service Technical Coordinator, and Pedro Silva, Radiology Technologist, as they share their experiences with teamplay Fleet.

Optimizing resources, enhancing patient and staff experience

Keeping equipment running smoothly is essential for patient care. With teamplay Fleet, Hospital Cruz Vermelha improves planning, reduces disruptions, and enhances resource efficiency.

  • Proactive maintenance scheduling to prevent equipment downtime
  • Identifying and resolving issues early to avoid last-minute rescheduling
  • Better coordination of service, staff and patient planning through transparency
  • Improved workflow continuity for an enhanced patient experience

Smarter service and resource management

Ensuring smooth operations requires efficient equipment management. With teamplay Fleet, the hospital has streamlined service and maintenance workflows, replacing manual processes with a centralized digital solution.

  • Instant access to fleet data and equipment details
  • Quick and easy service ticket creation and tracking
  • Remote management of tasks for smoother daily operations
  • Reduced disruptions and improved resource management

Fostering compliance and high-quality standards

Regulatory compliance is essential. With teamplay Fleet all equipment-related records are centralized in one place, streamlining compliance processes and facilitating audit readiness.

  • Easy access to maintenance histories and service reports
  • Effortless audit preparation with all data in one portal
  • Simplified compliance with ISO 9001 certification
  • Reduced administrative workload for quality management

Keeping the human touch in a digital relationship

Embracing digitalization doesn’t mean sacrificing human connections. teamplay Fleet is designed to strengthen the long-standing bond between the Hospital Cruz Vermelha team and Siemens Healthineers. Even after adopting the digital solution, this connection remains strong, supported by ongoing training, guidance, and collaboration.

  • Digital transformation that preserves and strengthens empathy built on-site
  • A trusted partnership built on mutual respect and shared goals
  • The right balance between efficiency and human interaction
"With teamplay Fleet, we can create a ticket with a simple click on the website or mobile app, receive responses, track ticket history, and access relevant equipment information quickly and bidirectionally."
Regina Rosa
Imaging Service Technical Coordinator
Hospital Cruz Vermelha, Lisbon, Portugal

Check out the full story here

Discover how Hospital Cruz Vermelha benefits from teamplay Fleet, enhancing fleet management and service digitalization with Siemens Healthineers Customer Services.

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The products/features and/or service offerings (here mentioned) are not commercially available in all countries and/or for all modalities. If the services are not marketed in countries due to regulatory or other reasons, the service offering cannot be guaranteed. Please contact your local Siemens Healthineers organization for further details.

The results by customers of Siemens Healthineers described herein are based on results that were achieved in the customer's unique setting. Since there is no “typical” hospital and many variables exist (e.g., hospital size, case mix, level of IT adoption) there can be no guarantee that other customers will achieve the same results.