Customer Services COVID-19 Update

COVID-19
Customer Services COVID-19 Update
 
Contact Us

Contact Information

Please know that our teams are trained to support you while keeping everyone’s health as the top priority during this evolving time.

There are services that are here to help you manage your equipment and facility conveniently and practically:

You can open service tickets 24/7. For the fastest service please have your functional location/Equipment Identifier available. Each piece of equipment has a unique identifying number starting with 400-XXXXX.

1-800-255-3232 or 1-877-229-3711 (Laboratory Diagnostics and Point of Care)

  • Option 2

1-800-888-7436 (Diagnostic Imaging/Advanced Therapies/Ultrasound)

  • Option 2

 

Other Helpful Options

  • Education & Workforce Solutions- Whether your facility has staff shortages, employees are filling in from other departments, or members need extra education and training, we are here to assist.
  • LifeNet- Maintaining and managing your equipment is more important than ever. Nearly everything you need is on our complimentary service portal website. You may open service tickets, view contract details, download service reports and track your equipment status. For your on-the-go needs you can download the app to your iOS or Android device.
  • Smart Remote Services(SRS)- Services that formerly required on-site visits are now available via an online connection. Our Customer Care Center (CCC)- 1-800-255-3232- can diagnose issues remotely with SRS.

    o SmartCollaborator- Free 90-day trial period- Through merged reality, our remote experts will be able to virtually interact, assist with issues, and resolve problems as though they are working side-by-side with you.

    o From the CCC, you may be routed to our Regional Support Center (RSC) to assist you with your inquiry.
  • Document Library- Equipment cleaning instructions for our devices can be found here.