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Value Partnerships Galway University Hospital

Rapid workflow improvements for better patient care at  

University Hospital Galway, Ireland

The staff at University Hospital Galway (UHG) in Ireland, part of the Saolta University Health Care Group, wanted to increase the efficiency of their radiology workflow. Constraints in Ireland’s hospital system, along with high management turnover and the involvement of multiple stakeholders for each patient examination were leading to cancellations, unprepared patients, additional delays, and a growing waiting list. The hospital management recognized the need for external professional expertise and services to positively impact the working environment and better support the staff to provide timely diagnosis and treatment.

University Hospital Galway radiology staff recognized a need for change to keep pace with the evolving healthcare environment. A collaboration with Siemens Healthineers Value Partners for Healthcare Consulting enabled them to deliver more value for their patients and remove unnecessary process steps. Rapid improvement solutions were created within one week delivering sustainable outcomes.

“Our engagement with Siemens Healthineers, encompassing the Rapid Improvement Event (RIE) approach, helped bring about significant and meaningful change to solve problems that I had previously thought unsolvable.”

Dr. John Bruzzi, Clinical Lead of Radiology

Value Contribution

+57 % Increase

In number of inpatient CT scans

+47% Increase 

In correctly prepared IR patients

-83% Fewer 

Handovers between radiology and ward staff

Challenge

Challenges

Increase efficiency

Multiple stakeholders involved in patient examination pathway

Reduce risk and act compliantly

Handle unprepared patients, delays, and growing waiting lists

Stay competitive

Keep pace with the evolving healthcare environment

Solution

Solution

  • The Galway radiology team engaged with our Value Partners for Healthcare Consulting on a Clinical Operations project to achieve Performance Improvement
  • The starting point was a “value stream analysis” to identify non-value-adding activities within a process. Then opportunities for improvements are identified and desired target state defined
  • Rapid Improvement Events for immediate change management and sustainable implementation: Five-day lean transformation process for computed tomography and interventional radiology

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The results and statements by customers of Siemens Healthineers described herein were achieved in the customer's unique setting. Since there is no "typical" hospital and many variables exist (e.g., hospital size, case mix, level of IT adoption), there can be no guarantee that other customers will achieve the same results.