What matters to patients today?
Patients’ mindsets and healthcare’s views on their experience, have changed over time. In former times, patient experience was all about comfort and onsite experience, provided in the healthcare facilities. Patients nowadays are more stressed, anxious, and skeptical about their diagnostic procedures. This influences how they feel in a healthcare setting. So, what is important to them today?
- Patients demand a worry-free diagnostic and care process. They need supportive human connections and interactions with the care team
- Patients want easy and reliable explanations, online or in-person
Are you curious to discover how to best prepare for it?
Isabel Nieto Alvarez talks about the changes in patients’ real-world experiences, expectations and how feedback is crucial for a human-centered, holistic, and data-driven future of the patient experience.
About the speaker
Isabel Nieto Alvarez, MSc is passionate about innovating and transforming the experience of care to be human-centered. She is an expert in the Siemens Healthineers Global Innovation Network on mental and physical stressors in care experience. Isabel leads cross-functional teams in innovative projects on patient experience. She is a biomedical engineer from Universidad Ibero-Americana in Mexico, holds a Master in Science on Mind and Body Medicine from Saybrook University in California, and Certifications in Leadership in Healthcare without Harm and Design Thinking.
About Innovation Talks
Siemens Healthineers Innovation Talks provides the latest insights about clinical conditions, innovation highlights, access to remote care, and various other topics shaping healthcare. Our expert speakers deliver compelling presentations and invite an open dialogue about the state of healthcare today and the world of tomorrow.