Siemens Healthineers Talks - COVID-19 Edition Webcast
How Cleveland Clinic Strengthens Patient Trust During a Pandemic

SHS Talks COVID-19
Siemens Healthineers Talks - COVID-19 Edition Webcast
 
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Date:
Thursday, August 27, 2020
1:00 p.m. EDT

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Location:
Online

Overview

How Cleveland Clinic Strengthens Patient Trust During a Pandemic

As healthcare organizations adopt alternative care models and platforms to deliver care safely and efficiently during COVID-19, maintaining and improving the patient experience may be significantly challenging. How can healthcare providers strengthen patient trust during the pandemic and beyond?

In this interactive webinar, you will learn how Cleveland Clinic is tackling this problem. Chief Experience Officer Adrienne Boissy, MD, MA, shares strategies to reengage patients in meaningful and empathetic ways in what is largely a virtual world.

What you should know about COVID-19 and the patient experience

Using her own experiences at Cleveland Clinic as examples, Dr. Boissy will explain:

  • How COVID-19 impacts your patients and caregivers
  • Lessons learned from implementing various patient engagement models and platforms
  • Strategies you can use to strengthen patient and caregiver trust

About the Speaker

Adrienne Boissy, MD, MA, Chief Experience Officer, Cleveland Clinic

Dr. Boissy leads the Office of Patient Experience and its initiatives and guided the development of patient advisory councils across Cleveland Clinic Health System. She currently serves as Editor-in-Chief of the Journal of Patient Experience.

A Harvard Macy scholar, Dr. Boissy has spoken extensively around the country about the patient and provider experience and the impact of effective communication on both. Dr. Boissy attended Boston University and worked in neurobiological research at Brigham and Women’s Hospital, Boston. She completed her medical school training at Pennsylvania State University College of Medicine and finished her neurology residency and neuroimmunology fellowship at Cleveland Clinic. She completed a master’s degree in bioethics from Case Western Reserve University, Cleveland.

Talks COVID-19 Edition

The coronavirus (SARS-CoV-2) pandemic is confronting healthcare institutions around the world with unprecedented clinical and operational challenges. This is an extraordinary situation as they struggle to care for increasing numbers of COVID-19 patients but also continue to care for other patients.

With this webcast, we want to provide a platform to share lessons learned and actionable insights on how to tackle the COVID-19 challenge. This webcast is created with healthcare providers for healthcare providers, including executives and decision-makers in health systems and hospitals as well as everyone who is playing a role in preparing for or managing this crisis.

Did you miss our previous COVID-19 Edition Webcasts?

How Berlin's Charité is managing the pandemic

How Berlin's Charité is managing the pandemic

How to manage the COVID-19 pandemic? Prof. Bernd Hamm, MD, Director of Clinic for Radiology at Charité Berlin, and his team share the innovative measures Charité Berlin has taken in managing the pandemic in the radiology department and beyond.
Lessons from China: Controlling COVID-19 and the role of radiology

Lessons from China: Controlling COVID-19 and the role of radiology

How to control the COVID-19 pandemic? Watch the recording and learn more on the lessons from China and the role of radiology.
Watch here
COVID-19: Exchange between Europe and Asia

COVID-19: Exchange between Europe and Asia

How can we respond to the COVID-19 pandemic? Watch the recording on the exchange between Europe and Asia.
Watch here