How the pandemic leads to a significant acceleration of digitalization in healthcareInsights Series – Issue 12: Key steps for building a sustainable digital enterprise


COVID-19 has accelerated the growth and adoption of technology. Assessing and optimizing these solutions may require additional insight and vision.

The truth is: Digitalization requires profound changes in the way healthcare systems operate. These changes begin with prioritizing the collection and analysis of validated data on both the individual and population levels. Systems may need to make investments in IT infrastructure and digital tools to remain competitive. Key among these investments is adoption of AI-powered clinical decision support tools, which can enable more informed, data-driven decision making among clinicians, administrators and even patients.

But sustainable digital transformation goes beyond adopting new tools and technologies. It requires a culture change and re-orientation around more data-driven care models. Healthcare providers, medtech companies, government agencies, payors, and patient advocates need to work together to deliver seamless, digitally enabled care across a wide variety of settings. Realigning these stakeholders around data-driven, digitally enabled processes and care models is paramount to the long-term success of healthcare enterprises.

There are four key steps you can take to accelerate digital transformation for success in the era of COVID-19 and beyond.

1. Manage data as a strategic asset
Data has become systems’ most valued asset—and one of the most challenging to manage. A system-wide data strategy is essential.

2. Empower data-driven decisions
Collecting and connecting high-quality, validated data enables the development of key decision support tools for the clinical team, operational team, and consumers. Here, AI-enabled technology is already making an impact.

3. Connect care teams and patients
The COVID-19 pandemic presents a challenge to forging connections between patients and their care teams. Digitalization can help connect them for better care coordination and knowledge sharing.

4. Build a learning system
Sustaining the digital transformation can be challenging for many systems because of a lack of commitment and a culture of continuous improvement. A learning health system leverages data and user-centric technology to free clinicians from time-consuming, low-value tasks.

Is your organization on track? Discover more in this white paper:
The COVID-19 pandemic leads to a significant acceleration of digitalization in healthcare

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