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Hybrid operating room 
customer service

Helping you to get the most out of your Hybrid OR by taking care 
of your systems - we are your trusted partner
 


Today, the service experience goes above and beyond pure maintenance. Service can make the difference to your daily operations and help you evolve. When operating a Hybrid OR, it’s availability is important. Not only for the care it delivers to patients, but also to maximize return on investment. 

For Hybrid OR users, we offer 24-hour monitoring1 aimed at reducing unplanned interruptions to your care delivery service. Our AI-powered Guardian Program remotely monitors the key components of your imaging system to detect deviations in real time. Since 98% of spare parts in stock2 are delivered in less than 24 hours in our key markets, if a deviation requires action, our service team can be onsite the next working day3, helping to prevent larger disruptions from happening.

With our services, we are by your side whenever you need us. Always on. Always in touch.

ARTIS pheno connected with AI-powered Guardian program

AI-powered remote monitoring

Woman talking to regional customer service center

24 h coverage through our regional hubs around the globe

Two man waiting for spare parts delivery truck in background

98 % of spare parts in < 24 hours

TubeGuard supports you to reduce unplanned downtime

The X-ray tube is one of the most critical components for interventional radiography equipment that is used in a Hybrid OR. Unexpected downtime due to malfunctions of your X-ray tube can put your reputation and investment at risk. TubeGuard, which is part of the Guardian Program, uses real-time monitoring and AI-based prediction methods to reduce unplanned downtime by proactively triggering service activities.2

Learn more about TubeGuard for ARTIS systems in this video.


Teamplay Fleet Screen

Performance insights on your tube are available in teamplay Fleet

teamplay Fleet is a teamplay digital health platform solution that enables you to streamline the management of your fleet from Siemens Healthineers and to optimize your asset performance holistically, 24/7, and from any browser capable device. 

Related Links

The products/features and/or service offerings (here mentioned) are not commercially available in all countries and/or for all modalities. If the services are not marketed in countries due to regulatory or other reasons, the service offering cannot be guaranteed. Please contact your local Siemens Healthineers organization for further details.
1)
The 24-hour coverage is offered as Guardian PRO 24-hours for users under warranty and as Guardian PREMIUM 24-hours for our users under Service Contract
2)
Internal source: Siemens Healthineers Logistics Cockpit. About 98% of spare parts in stock delivered in less than 24 hours. Delivery time of service parts as per service level agreed in your Service Plan. 
3)
With the service level provided as part of Guardian PREMIUM 24-hours