Today, the service experience goes above and beyond pure maintenance. Service can make the difference to your daily operations and help you evolve. When operating a Hybrid OR, it’s availability is important. Not only for the care it delivers to patients, but also to maximize return on investment.
With our services, we are by your side whenever you need us.
AI-powered remote monitoring
24 h coverage through our regional hubs around the globe
98 % of spare parts in < 24 hours
We are by your side – helping to prevent disruptions
For Hybrid OR users, we offer 24-hour monitoring1 aimed at reducing unplanned interruptions to your care delivery service.
Since 98% of spare parts in stock2 are delivered in less than 24 hours in our key markets, if a deviation requires action, our service team can be onsite the next working day3, helping to prevent larger disruptions from happening.
TubeGuard supports you to reduce unplanned downtime
The X-ray tube is one of the most critical components for interventional radiography equipment that is used in a Hybrid OR. Unexpected downtime due to malfunctions of your X-ray tube can put your reputation and investment at risk. TubeGuard, which is part of the Guardian Program, uses real-time monitoring and AI-based prediction methods to reduce unplanned downtime by proactively triggering service activities.2
Learn more about TubeGuard for ARTIS systems in this video.
Listen to our customer voices4
Higher device availability for optimal patient care
in one of Europe’s most advanced cardiac catheterization labs.
Performance insights on your tube are available in teamplay Fleet
teamplay Fleet is a teamplay digital health platform solution that enables you to streamline the management of your fleet from Siemens Healthineers and to optimize your asset performance holistically, 24/7, and from any browser capable device.