Partner up for seamless operations

Technician working while getting remote assistance

At Siemens Healthineers, we are a highly motivated team of engineers, clinical professionals, logistics experts, and many more who share a passion to foster improved clinical outcomes at reduced costs. Our experts provide you with fast end-to-end support to avoid issues and delays for your patients, staff, and operations.

We are in touch with you throughout the entire service process. This allows us to understand what drives you and to help you reach your goals. We support you in person or via remote connection, deliver and implement service parts, and provide customized services when needed. When requested, we proactively monitor your systems automatically and in real time or update them throughout their serviceable lifetime so that you can always get the maximum out of them.

Equipment Services and digital trends

Supported by our digital platforms, we’ve created a strong global service network with more than 10,000 OEM-trained engineers and application specialists worldwide. Using our ‘follow the sun’ approach, we offer you 24/7 service availability in over 150 countries. This is our understanding of customer service: Connecting with you so that both equipment and the level of know-how of your staff are up to date and at the ready – so you can elevate your level of patient care. Always on. Always in touch.

Discover how our offerings create added value for your institution, your patients and your staff:

LifeNet

LifeNet

LifeNet is an online portal that allows you to manage the performance and maintenance of your Siemens Healthineers equipment, 24/7, from any device.
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teamplay

teamplay

Monitor quantities, simplify your reporting and accelerate your clinical processes with teamplay performance management apps.
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performance plans

Performance Plans

Service contracts to maximize equipment performance and optimize uptime at defined costs
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remote assist

Remote Assist

Remote Assist is the remote, real-time interaction between your clinical staff and our clinical application experts
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Guardian Program

Guardian Program

Continuous real-time monitoring of deviations from current norms allows us to detect and resolve system errors proactively
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optimize program

Optimize Program

The Optimize Program is a consulting program to optimize system parameter settings, examination workflows, and imaging protocols
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Cybersecurity Services

Cybersecurity Services

Services to complement and sustain the security mechanisms on our medical equipment which help protect them against cyber attacks
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Evolve Program

Evolve Program

A technology anti-obsolete program that focuses on regaining performance and improving clinical capabilities
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Performance TOP SMART and Advance MAX SMART

Performance TOP SMART and Advance MAX SMART

Service plans for medical equipment that maximize performance and efficiency and support smart economics
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Smart Remote Services

Smart Remote Services

Smart Remote Services (SRS) is a fast, secure and powerful data link that connects your medical equipment to our experts
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The products/features (mentioned herein) are not commercially available in all countries. Due to regulatory reasons their future availability cannot be guaranteed. Please contact your local Siemens Healthineers organization for further details.