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Terms & Conditions

The purchase of products, services or other solutions from Siemens Healthineers is subject to standard terms and conditions. These terms and conditions can be found grouped by current applicable versions (Diagnostic Imaging & Therapies / In Vitro Diagnostics / Digital Health / Education), and older versions that may be relevant in certain cases (Archived Versions) under the below links.

Australia

: AU_010_General Terms [1 October 2025 – Present]
: AU_020_Supplemental General Terms [1 October 2025 – Present]
: AU_030_Software License Terms [1 October 2025 – Present]
: AU_040_Hardware Installation Terms [1 October 2025 – Present]
: AU_050_Digital Access and Use Terms [1 October 2025 – Present]
: AU_060_General SaaS Terms [1 October 2025 – Present]
: AU_070_Remote Connection Terms [1 October 2025 – Present]
: AU_100_Special Terms for MR Systems [1 October 2025 – Present]
: AU_120_Apple MDM Terms [1 October 2025 – Present]
: AU_130_Hardware Installation Terms for Mobile CT and Mobile PETCT Installation [1 October 2025 – Present]
: AU_140_Special Warranty Terms for Special Lithotripsy and Pain-Therapy Components [1 October 2025 – Present]
: AU_150_Special Terms for Consumables used with Endovascular Robotic Systems [1 October 2025 – Present]
: AU_160_Health Data Processing Terms for teamplay [1 October 2025 – Present]
: AU_170_Health Data Processing Terms for eHealth Hybrid Cloud Services [1 October 2025 – Present]
: AU_180_Digital Marketplace Terms [1 October 2025 – Present]
: AU_200_IVD-CPR-Terms [1 October 2025 – Present]
: AU_210_IVD-Terms [1 October 2025 – Present]
: AU_220_IVD Service Terms [1 October 2025 – Present]
: AU_300_Education Terms [1 October 2025 – Present]
: AU_310_Service and Support Terms [1 October 2025 – Present]
: AU_320_Software Support Terms [1 October 2025 – Present]
: AU_400_Advance Plan Terms [1 October 2025 – Present]
: AU_410_Service Software License Terms [1 October 2025 – Present]
: AU_420_Shared Services Terms [1 October 2025 – Present]
: AU_430_Special Terms for Flex Force Coach [1 October 2025 – Present]
: AU_440_Special Terms for Limited Services after End of Support [1 October 2025 – Present]
: AU_450_Special Terms for teamplay Fleet [1 October 2025 – Present]
: AU_460_Special Terms for teamplay Fleet Connect [1 October 2025 – Present]
: AU_470_Special Terms for WeScan [1 October 2025 – Present]
: AU_480_Special Terms for Siemens Healthineers Academy Groups [1 October 2025 – Present]
: AU_490_Special Terms for SmartSimulator [1 October 2025 – Present]
: AU_800_Trial Terms [1 October 2025 – Present]
: Laboratory Diagnostics and Point of Care_Delivery Policy
: AU_Pricing Policy [1 July 2024 – Present]
: Uptime Guarantee (Diagnostic Imaging)

New Zealand

: NZ_010_General Terms [1 October 2025 – Present]
: NZ_020_Supplemental General Terms [1 October 2025 – Present]
: NZ_030_Software License Terms [1 October 2025 – Present]
: NZ_040_Hardware Installation Terms [1 October 2025 – Present]
: NZ_050_Digital Access and Use Terms [1 October 2025 – Present]
: NZ_060_General SaaS Terms [1 October 2025 – Present]
: NZ_070_Remote Connection Terms [1 October 2025 – Present]
: NZ_100_Special Terms for MR Systems [1 October 2025 – Present]
: NZ_120_Apple MDM Terms [1 October 2025 – Present]
: NZ_130_Hardware Installation Terms for Mobile CT and Mobile PETCT Installation [1 October 2025 – Present]
: NZ_140_Special Warranty Terms for Special Lithotripsy and Pain-Therapy Components [1 October 2025 – Present]
: NZ_150_Special Terms for Consumables used with Endovascular Robotic Systems [1 October 2025 – Present]
: NZ_160_Health Data Processing Terms for teamplay [1 October 2025 – Present]
: NZ_170_Health Data Processing Terms for eHealth Hybrid Cloud Services [1 October 2025 – Present]
: NZ_180_Digital Marketplace Terms [1 October 2025 – Present]
: NZ_200_IVD-CPR-Terms [1 October 2025 – Present]
: NZ_210_IVD-Terms [1 October 2025 – Present]
: NZ_220_IVD Service Terms [1 October 2025 – Present]
: NZ_300_Education Terms [1 October 2025 – Present]
: NZ_310_Service and Support Terms [1 October 2025 – Present]
: NZ_320_Software Support Terms [1 October 2025 – Present]
: NZ_400_Advance Plan Terms [1 October 2025 – Present]
: NZ_410_Service Software License Terms [1 October 2025 – Present]
: NZ_420_Shared Services Terms [1 October 2025 – Present]
: NZ_430_Special Terms for Flex Force Coach [1 October 2025 – Present]
: NZ_440_Special Terms for Limited Services after End of Support [1 October 2025 – Present]
: NZ_450_Special Terms for teamplay Fleet [1 October 2025 – Present]
: NZ_460_Special Terms for teamplay Fleet Connect [1 October 2025 – Present]
: NZ_480_Special Terms for Siemens Healthineers Academy Groups [1 October 2025 – Present]
: NZ_490_Special Terms for SmartSimulator [1 October 2025 – Present]
: NZ_800_Trial Terms [1 October 2025 – Present]
: Delivery Policy
: NZ_Pricing Policy [1 July 2024 – Present]
: Uptime Guarantee (Diagnostic Imaging)

Archived Versions

Terms and Conditions Category	Country	Applicable Time Period	Download
Diagnostic Imaging & Therapies
General Conditions of Service	Australia	02 June 2022 – 30 September 2025	PDF
General Conditions of Service - in Vivo	Australia	07 September 2020 – 01 June 2022	PDF
General Conditions of Service - in Vivo	Australia	24 January 2019 – 06 September 2020	PDF
General Conditions of Service - in Vivo	New Zealand	28 January 2021 – 01 June 2022	PDF
General Conditions of Service - in Vivo	New Zealand	08 March 2019 – 27 January 2021	PDF
Conditions of Supply & Installation	Australia	17 May 2022 – 30 September 2025	PDF
Conditions of Supply & Installation	Australia	05 December 2018 – 16 July 2019	PDF
Conditions of Supply & Installation	Australia	01 August 2018 – 04 December 2018	PDF
Conditions of Supply & Installation	New Zealand	05 December 2018 – 30 September 2025	PDF
General Conditions of Service	New Zealand	02 June 2022 – 30 September 2025	PDF
In Vitro Diagnostics
General Conditions of Service	Australia	07 September 2020 – 30 September 2025	PDF
General Conditions of Service	New Zealand	28 January 2021 – 30 September 2025	PDF
Digital Health
Master Service Agreement – teamplay and AI Rad Companion	Australia	05 June 2020 – 30 September 2025	PDF
Master Service Agreement – teamplay and AI Rad Companion	New Zealand	02 June 2020 – 30 September 2025	PDF
Education and Training Services
Conditions of Supply of Training Services	Australia	01 May 2018 – 06 September 2021	PDF
Conditions of Supply of Training Services	Australia	07 September 2021 – 30 September 2025	PDF
Conditions of Supply of Training Services	New Zealand	27 July 2018 – 30 September 2025	PDF

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Australia

New Zealand

Archived Versions

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