Siemens Healthineers is a leading global medical technology company. We provide innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services to public and private health services providers such as hospitals, imaging practices and pathology laboratories. We also engage in health related research and development collaborations with a range of research institutions. Siemens Healthineers engages with a range of suppliers and subcontractors in its business.
Protecting the security and privacy of your personal data is important to Siemens Healthineers. Therefore, we conduct our business in compliance with applicable laws on data privacy protection and data security. We hope the policy outlined below will help you understand what data we may collect, how we use and safeguard that data and also with whom we may share it.
We will not collect any personal data about you (e.g. your name, address, telephone number or e-mail address) through our websites or otherwise, unless you voluntarily choose to provide us with it (e.g. by registration or survey), provide your consent, or unless we are otherwise permitted by applicable laws on data privacy protection and data security.
The personal information we collect and hold is information required for us to communicate with you or to enable you to work with us as a customer, supplier, job applicant or employee. Such personal information may be your contact and payment details, date of birth or your trading, credit or working history. In some instances sensitive information such as health information may be collected if it is required for us to perform a service, or in the case of a job application, if it is a requirement of the position.
We usually collect personal information directly from you, for example when you complete an application form, deal with us over the phone, send us a letter, use our website, respond to a survey or otherwise through interactions with us and our affiliated companies or service providers. Sometimes information may be collected from a third party that provides credit, compliance and security checks if this information is necessary to enable us to work with you.
Purpose of Collection and Use
When you or a third party provides us with personal data, we generally use it to respond to your inquiry, to process your order, or to work with you as a customer, supplier or employee and to give you specific information or offers. Also, to support our relationship with you:
- We may store and process personal data and share it with our worldwide affiliates to better understand your business needs and how we can provide our products and services, and enhance our offerings to suit your business needs; or
- We (or a third party on our behalf) may use personal data to contact you about an offer or product in support of your business needs or to conduct online surveys to better understand our customers’ needs.
Also in this context, the “Siemens Healthineers Business Partner Privacy Notice” contains additional information about collection and use of personal information regarding relationships with business partners. This notice is available for download at the end of this page.
If you choose not to have your personal information and data used to support our relationship, we will respect your choice, but we may not be able to deal with you. We do not sell or otherwise market your personal data to third parties.
We collect, use or disclose personal information or data supplied by you online, or through other means, only for the purposes disclosed to you, unless the disclosure:
- Is a use of the personal data for any additional purpose that is directly related to the original purpose for which the personal data was collected;
- Is necessary to prepare, negotiate and perform a contract with you;
- Is required by law or the competent governmental or judicial authorities;
- Is necessary to establish or preserve a legal claim or defence, or
- Is necessary to prevent fraud or other illegal activities, such as wilful attacks on our information technology systems.
Communications or Utilisation Data
Through your use of telecommunications services to access our website, your communications data (e.g. internal protocol address) or utilisation data (e.g. information on the beginning, end and extent of each access, and information on the telecommunications services you accessed) are technically generated and could conceivably contain personal data. The collection, processing and use of your communications or utilization data will occur and will be performed in accordance with the applicable laws on data privacy protection.
Technical / Non-Personal Information Collected Automatically
When you access our websites, we may automatically (i.e. not by registration) collect technical / non-personal information (e.g. type of Internet browser and operating system used, domain name of the website from which you came, number of visits, average time spent on the site, pages viewed). We may use this data and share it with our worldwide affiliates to monitor the attractiveness of our websites and improve their performance or content.
Storage and Security
To protect your personal data against accidental or unlawful destruction, loss or alteration and against unauthorized disclosure or access, we use technical and organizational security measures. These measures can include electronic and physical access controls, data and file encryption, monitoring and audits.
We may store your personal information in hardcopy documents or electronically. In most cases, we use password protected electronic databases maintained at our own sites, or that of a service provider, possibly involving a cloud hosting service. Backups of electronic information may be stored offsite. Hard copy information is generally stored in our offices, which are secured to prevent entry by unauthorized people. Your personal information may be stored indefinitely, however, we may de-identify or destroy it earlier, as required by law.
Over time, data is archived and may be stored by a third party secure storage provider. Where personal information is held and / or stored with a third party, we have arrangements in place to limit the purpose for which the contractor holds the data and requiring those third parties to comply with privacy laws. We take reasonable steps to protect the privacy and security of that information.
"Cookies" – Information Stored Automatically on Your Computer
When you view one of our websites, we may store some data on your computer in the form of a "cookie" to automatically recognize your PC next time you visit. Cookies can help us in many ways, for example, by allowing us to tailor a website to better match your interests or to store your password to save you having to re-enter it each time. If you do not wish to receive cookies, please configure your Internet browser to erase all cookies from your computer's hard-drive, block all cookies or to receive a warning before a cookie is stored.
We may ourselves, or by external companies, place text or code (such as cookies or pixels) on our websites that collects information on usage-based online advertising; this is also known as "targeting." For this purpose, we may collect and store anonymised data on our website. The code so stored on your computer collects information about your activities on the websites you have visited (e.g., surfing behaviour, sub-pages visited, ad banners clicked, etc.). Based on this data, a profile can be generated, however you as the user cannot be personally identified; in particular, the IP address you use is not stored.
Your computer is then identified for purposes of advertising delivery and assigned to a target group. This information makes it possible to display advertising that is more relevant to you on the websites of other providers.
Links to Other Websites
Our websites may contain links to other websites. We are not responsible for the privacy practices or the content of other websites, therefore, we strongly suggest you check their respective data privacy policies.
Disclosures of Personal Information to Overseas Recipients
We may have your personal information stored, accessed and processed overseas by our affiliated companies or service providers who are located in Australia, New Zealand, the USA, Asia, Europe or sometimes in other countries. We take such steps as are necessary in the circumstances to ensure that any overseas entity complies with applicable privacy laws, including through our contractual arrangements, or by ensuring that the overseas entity is also bound to comply with privacy and data protection laws and regulations similar to those in Australia or New Zealand.
For example, we share your personal information with affiliated companies in other countries only when they have implemented our Binding Corporate Rules (BCR) for the protection of personal data. Information about the BCR is available for download at the end of this page.
Questions and Comments
If you have a complaint about how your personal information is handled by us, you may contact the person, department or office that you have been dealing with. You can also contact:
Siemens Healthineers - Data Privacy Officers
Australia - Office Address:
Siemens Healthcare Pty Ltd
Head Office Victoria | Level 3, 141 Camberwell Rd
Hawthorn East, Victoria 3123
Phone: +61 3 9721 2000
New Zealand - Office Address:
Siemens Healthcare Limited
Level 2, Building A, Millennium Centre
600 Great South Road
Ellerslie, Auckland 1051
Phone: +64 9 580 5500
This Policy may be updated from time to time.
The date of the last update is published at the top of the page.