Customer Services

Technician working while getting remote assistance

Partner up for seamless operations

Discover how we offer you 24/7 service availability in over 150 countries

Expert educates workforce in a classroom training

Partner up for workforce education and efficiency

Discover how education and workforce solutions can create added value for you

Clinical expert zooming in on a his tablet where a CT scanner is displayed

Partner up for digitalization

Discover how our offerings use digital and intelligent technologies

Terms & Conditions

COVID-19 System Cleaning Recommendations

Service Plans

Protecting your investment in medical equipment is key to sustainable business success. You can have optimal service coverage with a service plan that perfectly matches your needs. Benefit from maximized equipment performance and improved staff expertise while keeping unplanned service costs to a minimum – so you can enjoy peace of mind.

Connect Platforms and Smart Enablers

Staying up to date with technology and expertise while also keeping track of equipment performance and maintenance can be a time-consuming task. By connecting to our digital platforms – the Connect Platforms – we can enhance your daily operations as they provide access to our service experts, equipment information, and education insights. Customer Services Smart Enablers are top-notch technologies that expedite the delivery of our services in a highly efficient way.

UpTime Services

UpTime Services are designed to provide equipment availability and assure long-term quality and safety to allow you to manage (un-)planned downtimes so that your equipment performs optimally.

Planned Maintenance
for reliable equipment operation and diagnostic quality in line with regulatory guidelines

Corrective Maintenance
for optimized uptime through fast error correction by certified technical experts

Application Support
for in-house clinical support

UpSpeed Services

UpSpeed Services give you access to experts anytime to answer technical and clinical application questions remotely and proactively monitor your equipment – for fast and smooth-running operations.

Remote Support
for fast access to certified technical experts and immediate assistance in daily clinical operations

Monitoring & Prediction
for detection of software and hardware malfunctions as well as analysis and fixing of deviations

UpSkill Services

UpSkill Services enable you to enhance your understanding of the application and technical aspects of our equipment and increase your clinical knowledge. Job-specific skill sets will allow you to provide better patient care.

Education & Training
for workforce know-how, efficiency through knowledge, and competency development

Optimization & Consulting
for equipment optimization and standardization of imaging protocols and examination workflows

UpLift Services

To keep your assets up-to-date and cybersecure, we provide you with ongoing update and upgrade programs so that your business runs smoothly and sustainably.

Asset Cybersecurity
for protection against cyber threats and incident management in case of cyber attacks

Asset Lifetime
for state-of-the-art equipment and the latest clinical applications

Asset Customization
for improved integration of IT systems and adaption to workflow needs

UpTeam Services

Team up for flexible solutions for workforce and technology management as well as expertise sourcing to boost efficiency in your operations and help you focus on what matters most: your patients.

Workforce Management
for managing and monitoring staff education

Workforce Solutions
for efficient staffing and coaching interactions

Operations Management
for digitally-driven operations tailored to your needs