AACC Thought Leadership Webinar Series
Managing Change in the Lab: The People Side of Data-management Innovation

Susan E. Dawson, MBA, MT(ASCP) |  24-07-2019

When a 24/7 hospital laboratory introduces new workflow- and result-management software, challenges can arise, especially when trying to minimize operational disruptions. People play a critical role in change management and project success when integrating new technology.

Join Susan Dawson, lab director of Swedish Covenant Hospital in Chicago, as she describes pain points that labs should avoid and shares best practices she’s learned while managing innovation-based change in a data-driven multidisciplinary laboratory with a long history of continuous improvement.

This CE-accredited webinar will help you:

  • Learn best practices of innovation-based change management.
  • Implement strategies to minimize disruption to routine operations.
  • Engage and empower key stakeholders to help embrace change.
  • Understand how effective data management is helping standardize operations and reduce stress in an actual 24/7 multidisciplinary laboratory.

Register here

Susan Dawson was recently promoted to the position of laboratory administrative director at Swedish Covenant Hospital in Chicago. Previously she held the position of clinical laboratory manager for over 20 years. Susan earned her MBA from North Park University and her BA from Augustana College. She is an ASCP-registered medical technologist.

Susan has presented on laboratory efficiency, automation, and autoverification at symposiums in the U.S., Europe, and China, including the AACC annual meeting, Executive War College, and the National Chemistry meeting in China. She has co-authored abstracts and papers on laboratory efficiency; middleware implementation, use, and optimization; and laboratory automation systems. She has worked with data-management solutions for 19 years and implemented autovalidation for chemistry, hematology, and coagulation in her laboratory in 2003. In addition to using software solutions to improve quality and make laboratory operations more efficient, her management goal is to reduce work stress so that at the end of their shift, her staff has plenty of energy left to enjoy time with their spouses, children, friends, hobbies, and other interests and activities.

Is your lab ready to standardize operations, enhance quality control, and streamline result management?
Atellica® Data Manager is the newest addition to the Siemens Healthineers portfolio of intelligently integrated IT solutions to digitalize healthcare. Leveraging our 17+ years of experience digitalizing laboratory best practices, this next-generation of the CentraLink® System includes powerful features and easy navigation and has been built with the insight gained from our 1700+ customers* in 60+ countries.


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*Customer list as of September 2018 on file.