Smart Remote Services (SRS) is our powerful infrastructure encompassing the entire remote services spectrum. By securely connecting with us, we are able to provide you with
- fast and comprehensive technical support in daily operations
- context-specific interaction and application support in real-time
- sharing of application and equipment knowledge and insights
- continuous real-time monitoring of software and hardware parameters
“The support we receive through Smart Remote Services provides us a fast and personalized answer to questions or issues that we sometimes face.
By having remote access to our server, the syngo supporters are really efficient, and can access our workstations, take the control, in order to guide us step by step, for every demand that we have, so we never feel abandoned.”
IRM Lyon Nord, Lyon, France