Smart Remote Services
Your secure connection to support in digitalizing healthcare

Smart Remote Services
Smart Remote Services
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Smart Remote Services (SRS) is a fast, secure, and powerful data link that connects your medical equipment to service experts. With data transfer via SRS, the performance and condition of your equipment can be monitored in real time. In addition, you benefit from a broad range of proactive and interactive services enabled by SRS – including fast error identification, remote repair and software updates, preventive maintenance, and technical and clinical collaboration services.

Features & Benefits

The SRS connection gives you access to our wealth of Remote Services which enable you to

  • Optimize diagnostic and clinical outcomes – through context-specific interaction and immediate remote application support
  • Enhance performance and functionalities – through regular remote software updates enabling your system to be up to date
  • Maximize system uptime – through real-time remote system monitoring and the proactive scheduling of service events

Services powered by Smart Remote Services: 


Remote Technical Support comprises remote error identification, diagnosis, and repair whereby our remote experts use advanced software troubleshooting tools to remotely restore your operations.


Remote Application Support comprises remote error identification and real-time interaction between application experts from Siemens Healthineers and your clinical staff to provide guidance and restore your system operations.


Remote Software Updates & Upgrades are the regular remote distribution of software updates and upgrades to improve system performance and to enhance equipment reliability and functionality.


Remote Trainer provides remote hands-on training for specific clinical applications and features according to your training needs to enhance the competencies and productivity of your staff.



Remote Monitoring & Prediction offers real-time system monitoring and proactive services to detect and correct malfunctions before they occur in order to maximize uptime.

Technical Specification

Smart Remote Services (SRS) is designed to maintain a high level of patient data confidentiality and integrity, while at the same time upholding their availability. SRS employs sophisticated authentication and authorization procedures, state-of-the-art encryption technologies and logging routines, and strictly enforced organizational measures that ensure optimal patient data security and access protection. We thereby offer you a solution that takes into account both the technical feasibility as well as the regulatory guidelines in the U.S., Europe, and Japan.

We highly recommend a VPN broadband connection, which offers the following advantages:

  • Highest possible level of security
  • Best data transfer quality and availability
  • Access to a broad range of Remote Services1

Customer Story

“The support we receive through Smart Remote Services provides us a fast and personalized answer to questions or issues that we sometimes face. By having remote access to our server, the syngo supporters are really efficient, and can access our workstations, take the control, in order to guide us step by step, for every demand that we have, so we never feel abandoned.”

Jeremy Brachet, MRI Technician, IRM Lyon Nord, Lyon, France

Related Products, Services & Resources

1Please note: a service agreement is required as prerequisite for our remote services

The products/features and/or service offerings (here mentioned) are not commercially available in all countries and are only available for CT modalities. If the services are not marketed in countries due to regulatory or other reasons, the service offering cannot be guaranteed. Please contact your local Siemens Healthineers organization for further details.

The statements by Siemens’ customers described herein are based on results that were achieved in the customer's unique setting. Since there is no "typical“ hospital and many variables exist (e.g., hospital size, case mix, level of IT adoption) there can be no guarantee that other customers will achieve the same results.

Prerequisite: stable SRS connection with adequate bandwidth.