Today, the patient journey is still in its infancy. But patients increasingly choose healthcare providers who can respond to their needs.
Improving patient experience is about improving the sum of all interactions that influence patient perceptions across the continuum of care. This starts with engaging people before they become patients and it continues with the diagnostic and therapeutic experience in a care setting. Ultimately what matters to patients are treatment outcomes that lead to higher-quality of life.
Patients stay loyal to health systems that create excellent experiences.
4 areas to tackle to improve the patient experience
“Patient experience is the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care.”
The Beryl Institute – headed by Jason A. Wolf – and Siemens Healthineers conducted a study to identify the factors that have the greatest influence on a patient’s healthcare experience.
The results are summarized in a scorecard showing the most influential factors along the patient journey. This scorecard can be used to gauge system-wide patient experience efforts, and to identify gaps and areas for improvement.
Actionable insights from thought leaders and change makers in the healthcare industry. Our Siemens Healthineers Insights Series.
Achieving high-value care
A three-part strategy can be the solution to reduce negative consequences for healthcare professionals, patient care, patient experience and outcomes.
How to manage the COVID-19 pandemic? Watch the recording to learn more on the innovative measures Charité Berlin has taken.