Smart Remote Services for DiagnosticsOptimize diagnostics system performance for better patient care

As a part of a Siemens Performance Plan, you will be connected to the Siemens Customer Care Center via Smart Remote Services for Diagnostics (SRS), the efficient and comprehensive infrastructure for the complete spectrum of remote support. Many services, updates, and even immediate repairs that previously required on-site visits can now be performed remotely*. Use this service to:

  • Enhance instrument performance with timely, proactive troubleshooting*
  • Improve delivery time of results to technicians through streamlined workflow
  • Help minimize the need for on-site maintenance of systems
  • Enable continuous security, patient privacy, and regulatory compliance

Features & Benefits

Smart Remote Services for Diagnostics (SRS) allows users to monitor system performance, provide faster service over the Internet, and alert service technicians when performance issues begin to develop. Using this solution, organizations gain a variety of benefits, including:

  • Less disruption to the flow of patient test results
  • More time for in-house IT staff to focus on projects that help improve healthcare
  • Greater instrument availability due to the prevention of unscheduled downtime
  • Faster lab turnaround times and increased productivity


  • Automation Solutions
  • Clinical Chemistry Systems
SRS workflow

  • SRS Software residing on your syngo® IT platform or a server on your facility’s network
  • A secure, firewall-protected Internet network connection provided by the customer for connectivity to the SRS Gateway
  • A network switch for linking multiple Siemens instruments to the SRS Gateway
  • Private network connections from instruments to the SRS Gateway
  • SRS Enterprise Servers located at secure Siemens sites
SRS Overview


The SRS Gateway and the SRS Enterprise Server are located behind firewalls to ensure network security. In addition, the system incorporates numerous protections to guard security and patient confidentiality, including:

  • Username and password authentication
  • Administrative control over access to remote access sessions, software updates, and applications
  • Account and equipment access control by user login profiles and access level
  • Complete logging for auditing purposes
  • Anti-virus protection is constantly updated

customer service

The Smart Remote Services does not send protected health information (PHI) across the Internet during normal operations and encrypts data when it does. When utilizing desktop sharing, Siemens service personnel may receive access to PHI with customer’s permission. This access is restricted to service personnel only.

In addition, all service personnel are trained under the Siemens Privacy Policy, which complies with the requirements of the Health Insurance Portability and Accountability Act (HIPAA) in the U.S. and with applicable international regulations.