Shared Services Plans Partner up for excellent equipment performance
Partner up with us in managing the technical service activities for your fleet with Shared Services Plans – our flexible service support for your in-house engineers:
from first-line support to advanced services
from onsite to remote support
with original service parts for your systems
Benefits
Shared Services Plans empower your in-house service engineers to perform different levels of onsite service activities by themselves – supported by our experts.
The choice is yours: Whether you need minimal assistance, full-service support, or anything in between – we’ve got you covered. With our Shared Services Plans, you decide exactly how much support you need in case of a service incident. Choose from a range of services to build a service package tailored precisely to your needs.
Technology is evolving fast – and your in-house engineers need to keep pace. We support you with targeted technical education as well as flexible onsite and remote support concepts. This empowers your teams to independently perform different levels of service activities themselves.
No matter which level of support you choose, you always have access to our original spare parts which are designed specifically for your systems. This helps ensure reliable performance and long-term system integrity. Fast availability and trusted quality also help minimize downtime and keep operations running smoothly.
In addition to the core services of our Shared Services Plans, you can expand your package with a wide range of optional services – from remote assistance for system users and remote system monitoring in real time to our anti-obsolescence program. Stay flexible and scale services as your needs evolve.
The choice is yours: Whether you need minimal assistance, full-service support, or anything in between – we’ve got you covered. With our Shared Services Plans, you decide exactly how much support you need in case of a service incident. Choose from a range of services to build a service package tailored precisely to your needs.
Evidence
Real voices, real experiences. Find out what your peers say about Shared Services Plans. Get inspired and discover what’s possible for you.
“Siemens Healthineers service technicians work very closely and effectively with our own hospital technicians within the framework of Siemens Healthineers Shared Services. The Siemens Healthineers service technicians train our technicians directly whenever there’s a service call, allowing them to learn from the Siemens Healthineers technicians so that they will be able to handle similar cases on their own in the future.”
Solutions
While our Shared Services Plans give you access to our experts and expertise, the offer also enables you to involve your in-house engineers, helping you to manage costs more effectively. Discover three highlights of our Shared Services Plans: The optionally available Guardian Program, our Siemens Healthineers Academy, and the prerequisite connection Smart Remote Services. Want to go deeper? Connect with your local Siemens Healthineers Sales Representative.
Proactive Services
Our Proactive Services – Guardian, ImageGuard, TubeGuard, and Magnet Monitoring – improve equipment uptime through real-time monitoring and proactive services. Detecting errors before they even occur helps transform unplanned downtime into planned remote or on-site servicing.
Siemens Healthineers Academy
Siemens Healthineers Academy is the foundation of the education experience we are offering. It provides personalized online education for healthcare professionals – designed to increase your competency, efficiency, and productivity.
Smart Remote Services
Smart Remote Services (SRS) is our fast, secure, and powerful data link connecting your medical equipment to our experts. It is the basis for all our remote services – from technical and clinical application support to education and proactive monitoring.
Get in touch with us
Found the right service plan? Thinking about combining options? Or still weighing up your choices? Your local Siemens Healthineers Sales Representative is ready with clear answers, smart recommendations – and a tailored offering built for you.