Smart Remote Services (SRS) is a fast, secure, and powerful data link that connects your medical equipment to service experts. With data transfer via SRS, the performance and condition of your equipment can be monitored in real time. In addition, you benefit from a broad range of proactive and interactive services enabled by SRS – including fast error identification, remote repair and software updates, preventive maintenance, and technical and clinical collaboration services.

Smart Remote ServicesYour secure connection to support in digitalizing healthcare
Features & Benefits
The SRS connection gives you access to our wealth of Remote Services which enable you to

Improve diagnostic and clinical outcomes
through context-specific interaction and immediate remote application support

Enhance performance and functionalities
through regular remote software updates enabling your system to be up to date

Increase system uptime
through real-time remote system monitoring and the proactive scheduling of service events
Services powered by Smart Remote Services
Technical Specification
Smart Remote Services (SRS) is designed to maintain a high level of patient data confidentiality and integrity, while at the same time upholding their availability. SRS employs sophisticated authentication and authorization procedures, up to date encryption technologies and logging routines, and strictly enforced organizational measures that support optimal patient data security and access protection. We thereby offer you a solution that takes into account both the technical feasibility as well as the regulatory guidelines in the U.S., Europe, and Japan.
We highly recommend a VPN broadband connection, which offers the following advantages:
- High level of security
- High data transfer quality and availability
- Access to a broad range of Remote Services1
Customer Story
“The support we receive through Smart Remote Services provides us a fast and personalized answer to questions or issues that we sometimes face. By having remote access to our server, the syngo supporters are really efficient, and can access our workstations, take the control, in order to guide us step by step, for every demand that we have, so we never feel abandoned.”
MRI Technician, IRM Lyon Nord, Lyon, France

MRI Technician, IRM Lyon Nord, Lyon, France