Case study: Resilience TrainingA case study on “Improving patient experience” in co-operation with
The Center for Mind-Body Medicine (CMBM)

With the detrimental effects, the ongoing COVID-19 pandemic has and will continue to have for the foreseeable future, it was only natural to further explore the idea of resilience training for the sake of the mental health of individuals part of the healthcare staff. This experiential advance was created in partnership with The Center for Mind-Body Medicine (CMBM), a non-profit organization specialized in dealing with crisis. An innovative pilot program with more than 50 multinational participants with backgrounds in healthcare equipment was conducted.

This case study explores a multitude of techniques to help relieve the stress and anxiety caused or increased by the COVID-19 pandemic. It consisted of an eight-session online training in which participants are divided into five to six-person small groups to allow for closer interactions real-time and relatability within the groups.

  • Development of individuals’ resilience to cope with challenging times
  • Fostering active listening between healthcare professionals internationally
  • Support healthcare professionals to deliver high-value care even during crisis


By improving healthcare professionals’ techniques for self-care and mental health via supportive resilience trainings, healthcare organizations fortify their longevity and endurance in today’s high-stress reality while promoting caregivers’ well-being and engagement. Find out more about resilience training.

This case study provides ideas and practical solutions on 'Improving patient experience'.

Printed white paper on a desk.

Subscribe to receive upcoming Insights Series and other thought leadership insights sent to you personally, free of charge.