Case Study: A Model of Workflow Optimization and Staff Utilization
Swedish Hospital, Illinois, USA

When Swedish Hospital faced rising healthcare costs and a technologist shortage, its multidisciplinary lab started a steady course of investment to improve workflows and better utilize medically trained and nontechnical staff. Today, a powerful combination of diagnostic innovation, advanced data management practices, and total laboratory automation enables the lab to do less but accomplish more.

Swedish Hospital

Serving a multicultural population of more than 2.7 million people speaking 40 different languages on the northwest side of Chicago, Swedish Hospital serves its community with a Level 2 trauma center, general and open-heart surgeries, two birthing units, in- and outpatient oncology care, mental health services, hospice care, and community outreach programs. CAP has consistently ranked Swedish Hospital’s lab among the top 10% for cost-effectiveness, turnaround times (TAT), and specimen acceptability in peer comparisons from 2000 to 2020.

Standardized Processes with Atellica Data Manager

Can laboratory IT software make a significant difference in a lab that is already reaping the workflow benefits of technologically advanced diagnostic analyzers and total laboratory automation? Atellica® Data Manager is helping Swedish Hospital’s lab achieve new levels of efficiency.*

Susan Dawson, Lab Director, Swedish Hospital, USA
High efficiency, great turnaround time, simplicity, and all without increasing stress on my techs. In fact, [Atellica Data Manager] has lowered the stress for my techs. Our techs aren’t mentally or physically exhausted at the end of the day. As a manager, that’s important to me. Susan Dawson
Lab Director, Swedish Hospital, USA


Innovations in Data Management

Video: Innovations in Data Management at Swedish Hospital (runtime 01:31)
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Video: Autovalidation at Swedish Hospital (runtime 01:28)

Enhanced QC Management

Video: Enhanced QC Management at Swedish Hospital (runtime 01:06)

Integrated Clinical Decision Support

Video: Integrated Clinical Decision Support at Swedish Hospital (runtime 00:54)

The Value of Standardized Processes

Video: The Value of Standardized Processes at Swedish Hospital (runtime 00:46)


Video: Partnership at Swedish Covenant Hospital (runtime 00:57)

Complete Story

This case study examines how Atellica Solution, Aptio Automation, and Atellica Data Manager have helped to simplify operations and enable Swedish Hospital to transform into a model laboratory for workflow optimization and staff satisfaction. A powerful combination of diagnostic innovation, advanced data management practices, and total laboratory automation—refined over more than decade—enables the lab to do less but accomplish more.

Why read this case study?

Learn how a mid-sized community hospital lab transformed into a model for workflow optimization and staff satisfaction.

• What has delivered new levels of efficiency?
• What is their secret for quality?
• What were the keys to success?
• What are their plans for the future?

Valuable insights on middleware

Learn the lab director’s thoughts on:

•  Validating results in the middleware
•  The impact of automation on operational efficiency
•  Increasing staff focus, engagement, and motivation

Game-changing diagnostics

How has the move to an integrated testing platform affected this multidisciplinary lab?

•  Speed TAT for critical tests.
•  Simplify QC management.
•  Save time and reduce work.
•  Create room in a space-constrained lab.


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Aptio Automation is manufactured by Inpeco and is exclusively distributed by Siemens Healthcare Diagnostics Inc. Aptio is a trademark of Siemens Healthcare Diagnostics Inc. Inpeco is a trademark of Inpeco SA.

*The outcomes obtained by the Siemens Healthineers customer described here were realized in the customer’s unique setting. Since there is no typical laboratory, and many variables exist, there can be no guarantee that others will achieve the same results.