Reducing fear and anxiety by re-designing the patient experience
Insights Issue 5 on delivering outcomes that matter through a better diagnostic experience


Faster results, quicker care for those who need it, and less anxiety for all patients – the team at the Baylor Clinic, led by Emily Sedgwick, MD, set out to design an improved and more effective patient experience.

This paper examines how Emily Sedgwick delivered outcomes that matter to patients through a better diagnostic experience in breast care.

Download the paper here

Key takeaways

  • Breast cancer remains the world’s leading cause of cancer deaths among women.
  • Due to stress and anxiety many women choose not to participate in timely screening, either through ultrasound imaging, mammography, or MRI scans.
  • At the Baylor Clinic a 5-step process was established to achieve an earlier detection of breast cancer and ultimately better treatment results.3
  • The time to treatment was reduced from 14 days (national average) to 1 day, which can lead to an improved quality of life. Delaying in treatment can lower the five-year mortality rate by as much as 10 %.2
Download the paper

About Emily Sedgwick

Emily Sedgwick, MD, has proven expertise in laying the foundation for superior clinical outcomes and unparalleled patient experience to ensure consistent clinical performance and practice standards. She is Chief Medical Officer at HCA Houston Healthcare West, and led a team at the Baylor Clinic with a strong focus on improving patient experience. 

The Baylor Clinic, part of the Baylor College of Medicine in Houston, Texas, is home to many of the world’s leading breast health specialists: physicians and scientists with expertise in prevention, diagnosis, and treatment of both breast cancer as well as benign breast conditions.


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    1World Health Organization, Breast cancer: (Last visit: 2019-06-27)

    2Delay in Breast Cancer: Implications for Stage at Diagnosis and Survival, Lee Caplan, Front Public Health. 2014; 2: 87.

    3“The statements by Siemens' customers described herein are based on results that were achieved in the customer's unique setting”