How customers experience User Services
Of course, those who have benefitted from education via User Services offer the best insights. Let’s see what they have to say.
Prof. Dr. Niels Zorger, Head of Radiology, Neuroradiology and Nuclear Medicine at the Hospital of the Order of St. John of God Regensburg, Germany, talks about continuous education as a key success factor.
Tanja Daiminger, Head Technologist at the Hospital of the Order of St. John of God Regensburg, Germany, talks about her experience and key findings with their Education Management Check and how this improved employee satisfaction.
Bernhard F. Peculis, Administrative Director of Rush University Medical Center, USA, talks about the good teamwork between Siemens and the Application Specialists during the introduction of new MRI technologies. By training Application Specialist in advance, they made sure everyone got the training they needed and were well-acquainted with the features when they opened their new building’s doors.
Dr. Larry Goodman, President of Rush University and CEO of Rush University Medical Center, USA, talks about how important the team is that comes with a product – for the success of the hospital as well as for the implementation of new products. The focus is on the key role training plays– and why they chose to receive training by a team with the most in-depth technology expertise.
Sharon Byrd, Chairperson, Department of Diagnostic Radiology and Nuclear Medicine of the Rush University Medical Center, USA, elaborates on the importance of choosing the right system when going beyond the system itself: She feels that an important aspect is to choose a partner who cannot only offer the technology, but who can also help you get the most out of your system.
The statements by Siemens’ customers described herein are based on results that were achieved in the customer’s unique setting. Since there is no “typical” hospital and many variables exist (e.g., hospital size, case mix, level of IT adoption) there can be no guarantee that other customers will achieve the same results.