Smart Remote Services
Your secure connection to support in digitalizing healthcare.

Smart Remote Services
 
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Smart Remote Services (SRS) is our powerful infrastructure encompassing the entire remote services spectrum. By securely connecting with us, we are able to provide you with

  • fast and comprehensive technical support in daily operations
  • context-specific interaction and application support in real-time
  • sharing of application and equipment knowledge and insights
  • continuous real-time monitoring of software and hardware parameters

“The support we receive through Smart Remote Services provides us a fast and personalized answer to questions or issues that we sometimes face.
By having remote access to our server, the syngo supporters are really efficient, and can access our workstations, take the control, in order to guide us step by step, for every demand that we have, so we never feel abandoned.”

Jeremy Brachet
MRI Technician
IRM Lyon Nord, Lyon, France

Features & Benefits

Services powered by Smart Remote Services

Thanks to Smart Remote Services (SRS), services which formerly required on-site visits are now available via an online connection. But that´s not all. Powered by SRS, we enable you to take full advantage of your system´s potential, for example, by proactively monitoring your equipment. We can detect parameter deviations before problems occur, safeguard your medical equipment against software attacks and help you improve your equipment utilization and speed up your daily operations.


Remote Software Updates & Upgrades

Regular remote distribution of software updates and upgrades provide you with

  • Investment security
  • Equipment protection against cyber threats
  • Reliable equipment performance

Remote Diagnosis & Repair

Remote error identification, diagnosis and repair using advanced software troubleshooting tools to enable

  • Minimized impact of a failure in daily routine
  • Minimized reaction time in case an unexpected event occurs
  • Equipment stability and reliability

Remote Assist

Real-time interaction between clinical staff and clinical application experts, whenever a support need arises to drive

  • Immediate and secure access to clinical application expertise
  • Usage of clinical applications’ full potential
  • Efficiently running daily operations

Remote Trainer

Remote education performed on customer equipment, conducted by education experts, allowing you to

  • Enhanced knowledge & competency
  • Improved workforce productivity
  • Increased satisfaction and retention of skilled professionals

Remote Proactive & Predictive Monitoring: Guardian Program

Continuous real-time monitoring of critical hardware and software parameters to enable

  • Maximized uptime thanks to real-time information
  • Hardware and software at peak performance
  • Minimized impact caused by repair events

“For me, planning security is most important when a system has a weak point. There’s always a way to reschedule patients and personnel, provided I know the timetable beforehand. Thanks to Smart Remote Services, I have quick access to information on whether I need to plan for a larger repair job.”

Andrea Ganter
Technical Assistant
Diagnostic and Interventional Radiology University Hospital Tübingen, Germany

Technical Specification

Security Concept

Smart Remote Services (SRS) is designed to maintain a high level of patient data confidentiality and integrity, while at the same time upholding their availability. SRS employs sophisticated authentication and authorization procedures, state-of-the-art encryption technologies and logging routines together with strictly enforced organizational measures that ensure optimal patient data security and access protection. We thereby offer you a solution that takes into account both the technical feasibility as well as the regulatory guidelines in the USA, Europe and Japan.


Technical requirements

We highly recommend a VPN broadband connection, which offers the following advantages:

  • Highest possible level of security
  • Best data transfer quality and availability
  • Access to all SRS-based services


Prerequisites

  • VPN endpoint (the access must be compatible with VPN technology)
  • Permanent Internet connection
  • Static IP address1

The statements by Siemens’ customers described herein are based on results that were achieved in the customer's unique setting. Since there is no "typical“ hospital and many variables exist (e.g., hospital size, case mix, level of IT adoption) there can be no guarantee that other customers will achieve the same results.

1With a Siemens Healthineers delivered SRS Router, dynamic IP addresses can also be used.