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Siemens Healthineers Value Partnerships Case Study: ZGT (Ziekenhuisgroep Twente) - Transforming care delivery in a challenging emergency department setting

Optimizing operations in a challenging emergency department (ED) setting at

Ziekenhuisgroep Twente , Netherlands

ZGT (Ziekenhuisgroep Twente), Netherlands, was looking for a trusted partner to enable them to accommodate their increased patient demand at the emergency department in Almelo. Furthermore, the department’s space was too limited, and the lack of modern technology was causing significant process delays. As a consequence, the Almelo ED faced critical bottlenecks, resulting in treatment delays and bad patient experiences. The engagement with Siemens Healthineers Value Partners for Healthcare Consulting enabled them to identify the critical obstacle, define improvement measures and re-design their workflow.

“I am very pleased with the analysis by the team from Siemens Healthineers. I was also surprised that they were able to analyze a whole emergency department in one week. And that it enables so many positive outcomes.” 

Judith Mulder, Emergency Physician, ZGT Almelo

Judith Mulder, Emergency Physician, ZGT Almelo

Value Contribution

-6 min Door-to-door time

Compared to the previous year

Comprehensive overview of the ED’s patient flow

Improved patient outcomes

Due to redesigned triage process

Challenge

Challenges

Improve access to care

Build a strong partnership in order to manage increasing number of ED patients

Optimize clinical operations

Identify new opportunities to address lack of space and introduce innovative technology

Enhance patient experience

Overcome critical bottlenecks, treatment delays, and long waiting times in the ED 

Solution

Solution

  • Based on an already existing Value Partnership, ZGT entered a Workflows & Organizations consulting engagement
  • Detailed onsite process analysis of the ED workflow by our Value Partners for Healthcare Consulting and identification of improvement areas
  • Recommendations for redesign of ED workflows, optimizing departmental layout, and improving imaging technology usage

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The results and statements by customers of Siemens Healthineers described herein were achieved in the customer's unique setting. Since there is no "typical" hospital and many variables exist (e.g., hospital size, case mix, level of IT adoption), there can be no guarantee that other customers will achieve the same results.