As healthcare organizations adopt alternative care models and platforms to deliver care safely and efficiently during COVID-19, maintaining and improving the patient experience may be significantly challenging. How can healthcare providers strengthen patient trust during the pandemic and beyond?
In this interactive webinar, you will learn how Cleveland Clinic is tackling this problem. Chief Experience Officer Adrienne Boissy, MD, MA, shares strategies to reengage patients in meaningful and empathetic ways in what is largely a virtual world.
What you should know about COVID-19 and the patient experience
Using her own experiences at Cleveland Clinic as examples, Dr. Boissy will explain:
Dr. Boissy leads the Office of Patient Experience and its initiatives and guided the development of patient advisory councils across Cleveland Clinic Health System. She currently serves as Editor-in-Chief of the Journal of Patient Experience.
A Harvard Macy scholar, Dr. Boissy has spoken extensively around the country about the patient and provider experience and the impact of effective communication on both. Dr. Boissy attended Boston University and worked in neurobiological research at Brigham and Women’s Hospital, Boston. She completed her medical school training at Pennsylvania State University College of Medicine and finished her neurology residency and neuroimmunology fellowship at Cleveland Clinic. She completed a master’s degree in bioethics from Case Western Reserve University, Cleveland.
The coronavirus (SARS-CoV-2) pandemic is confronting healthcare institutions around the world with unprecedented clinical and operational challenges. This is an extraordinary situation as they struggle to care for increasing numbers of COVID-19 patients but also continue to care for other patients.
With this webcast, we want to provide a platform to share lessons learned and actionable insights on how to tackle the COVID-19 challenge. This webcast is created with healthcare providers for healthcare providers, including executives and decision-makers in health systems and hospitals as well as everyone who is playing a role in preparing for or managing this crisis.