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Customer Services - WeScan

WeScan

Discover a healthcare service that offers you remote scanning support for MR imaging.

Overview

Customer Services - WeScan gif

Explore our new healthcare service WeScan that offers you remote scanning support for MR imaging. Request MRI scan support from a qualified remote MRI technologist (Remote Scanning) or choose remote scan coaching for on-the-job learning (Remote Coaching). This enables you to offer high-quality diagnostics – whenever needed, wherever needed, and independent of the availability of qualified onsite staff. By offering a pay-per-hour model for both options, WeScan enables you to increase profitability with a service focusing on flexible costs.

Read more about WeScan in our digital flyer:

Key challenges for hospitals and health systems

Customer Services - WeScan - Access to care

Need to provide access to care

is increasingly important in today’s competitive healthcare systems. But if there is a shortage of qualified radiology technologists, a specific exam may not be possible at the required location and time. This puts patient satisfaction as well as revenue streams at risk.
Customer Services - WeScan - Productivity and efficiency of operations

Need to increase productivity and efficiency of operations

is a result of growing economic pressure on healthcare providers. Inflexible working hours and a limited number of qualified experts complicate shift planning. This is especially challenging during extended hours, off-hours, and peak hours and jeopardizes the achievement of the desired level of care and throughput.
Customer Services - WeScan - Knowledgeable and confident staff

Need for knowledgeable and confident staff

as they are the key factor in delivering patient care at a high standard. As highly qualified radiology technologists are scarce, a transfer of knowledge to expand the skill level and confidence of other technologists is often impossible. This can impact clinical outcomes and prevents standardization.

How can we help you address these challenges?

Increase revenue growth and patient satisfaction by improving availability of care

WeScan Remote Scanning enables you to run your diagnostic routine at full scale – even if you have a shortage of qualified MRI technologists. As a result, patients have more convenient access to a scanner site close by and experience shorter waiting times.

Increase productivity by enhancing flexibility

WeScan Remote Scanning provides flexible access to the expert knowledge of remote MRI technologists, especially during extended hours, off-hours, and peak hours, which are usually difficult to staff. This enables you to achieve continuous productivity and higher flexibility in patient care – regardless of your individual staffing situation.

Profit from the expertise of remote MRI technologists

WeScan Remote Coaching enables you to expand the skill level of your MRI technologists during their daily routine. Fostering the development of your staff in terms of competence and confidence will result in higher staff satisfaction and staff retention, increasing the overall quality of care.

Explore more

WeScan Remote Scanning

is a service that allows a remote MRI technologist to log onto your scanner and perform a scan for you.

Customer Services - WeScan Remote Scanning

WeScan Remote Scanning enables you to run your diagnostic routine at full scale – even if you have a shortage of qualified MRI technologists. While your staff focuses on the patient onsite, you can request MRI scan support from a qualified remote MRI technologist who logs onto your scanner via Smart Remote Services1 and syngo Virtual Cockpit, our software for remote scanning. Whether you have a permanent staff shortage, need support during off-hour shifts, or want to broaden the spectrum of examinations you perform, WeScan Remote Scanning enables you to capitalize on the capabilities of your scanners from Siemens Healthineers. Benefit from the expert knowledge of a remote MRI technologist to achieve continuous productivity and higher flexibility in patient care.

    WeScan Remote Coaching

    is a service that allows a remote MRI technologist to log onto your scanner to coach and seamlessly interact with your MRI technologist onsite.

    Customer Services - WeScan Remote Coaching

    WeScan Remote Coaching enables you to expand the skill level of your MRI technologists during their daily routine. While you are onboarding new staff or when you have employees performing unfamiliar examinations, a remote MRI technologist logs onto your scanner via Smart Remote Services1. Being able to see and possibly perform the exact same scan as your staff onsite will enable the remote technologist to coach and seamlessly interact with your MRI technologists using real-time screen sharing, chat, voiceover-IP communication, and camera as part of the syngo Virtual Cockpit setup. This enables on-the-job learning with an unprecedented degree of flexibility and offers your staff the opportunity to enter new fields with confidence – and with a remote safety net.

      Customer Voices

      „With WeScan, we can compensate for staff shortages in a targeted manner and therefore can continue to offer our entire spectrum of MRI examinations at our two sites. Especially, in the event of staff changes as this allows for real planning, security and flexibility for our MTRAs and patients.“2

      Dr. med. Norbert Wilke

      Radiological Center, Höchstadt/Aisch and Nuremberg, Germany

      <p>Dr. med. Norbert Wilke</p>

      Dr. med. Norbert Wilke

      Radiological Center, Höchstadt/Aisch and Nuremberg, Germany

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        The products/features and/or service offerings (here mentioned) are not commercially available in all countries and/or for all modalities. If the services are not marketed in countries due to regulatory or other reasons, the service offering cannot be guaranteed. Please contact your local Siemens Healthineers organization for further details.

        1

        Connection to Smart Remote Services (SRS) infrastructure is required. SRS has advanced security measures in place and is compliant with the ISO 27001:2017 Standard for Information Security.

        2

        The statements by Siemens Healthineers’ customers described herein are based on results that were achieved in the customer’s unique setting. Since there is no “typical” hospital and many variables exist (e.g., hospital size, case mix, level of IT adoption) there can be no guarantee that other customers will achieve the same results.