How Cleveland Clinic strengthens patient trust during the pandemic
As healthcare organizations adopt alternative care models and platforms to deliver care safely and efficiently during COVID-19, maintaining and improving the patient experience may be significantly challenging. How can healthcare providers strengthen patient trust during the pandemic and beyond?
In this interactive webinar, you will learn how Cleveland Clinic is tackling this problem. Chief Experience Officer Adrienne Boissy, MD, MA, shares strategies to reengage patients in meaningful and empathetic ways in what is largely a virtual world.
What you should know about COVID-19 and the patient experience
Using her own experiences at Cleveland Clinic as examples, Dr. Boissy will explain:
- How COVID-19 impacts your patients and caregivers
- Lessons learned from implementing various patient engagement models and platforms
- Strategies you can use to strengthen patient and caregiver trust
Talks COVID-19 Edition
The coronavirus (SARS-CoV-2) pandemic is confronting healthcare institutions around the world with unprecedented clinical and operational challenges. This is an extraordinary situation as they struggle to care for increasing numbers of COVID-19 patients but also continue to care for other patients.
With this webcast, we want to provide a platform to share lessons learned and actionable insights on how to tackle the COVID-19 challenge. This webcast is created with healthcare providers for healthcare providers, including executives and decision-makers in health systems and hospitals as well as everyone who is playing a role in preparing for or managing this crisis.